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Customer Service Assistant - Under 18

  • Job
    Entry Level
  • Hospitality & Retail
  • Plymouth

AI generated summary

  • You need determination, communication skills, flexibility, and a positive attitude to excel in this customer service role at Tenpin Ltd. A team player with high levels of customer service is a must.
  • You will provide outstanding customer service by booking customers, answering questions, upselling, hosting parties, delivering food, maintaining cleanliness, and being friendly and confident.


  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player


  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy.
  • You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.


What are the main responsibilities of a Customer Service Assistant under 18?

The main responsibilities include booking customers in at reception, being a point of contact for customer questions, identifying sales opportunities, hosting parties, delivering food to customers, and maintaining a clean and tidy environment.

What skills are required for this role?

Candidates should be determined, enthusiastic, able to work in a fast-paced environment, have strong customer service and communication skills, be flexible with their working hours, approachable, organized, and a team player.

What are some benefits of working as a Customer Service Assistant under 18?

Benefits include retailer discounts, free bowling for family and friends, free food when working 6 hours or more, enhanced leave policies, health care cash back scheme, employee assistance programme, life assurance, long service awards, referral rewards, and on the spot rewards.

The Ultimate Entertainment Complex For All

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Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.