Customer Service Assistant - Under 18 - Glasgow

Tenpin Ltd (part of Ten Entertainment Group Plc)

3mo ago

Job
Part-time
Entry Level
Hospitality & Retail
Glasgow

AI generated summary

You need determination, enthusiasm, great communication skills, flexibility, approachability, organization, and teamwork to excel in this customer service role in Glasgow.
You will deliver exceptional customer service, booking customers in, answering questions, hosting parties, upselling, serving food, and keeping the centre clean and tidy. Confidence and friendliness are key in dealing with customers.

Requirements

Full of determination, enthusiasm, and be able to work in fast-paced environment
A nothing is too much trouble attitude
Able to provide high levels of customer service and have strong communication skills
Fully flexible around working pattern (evening and weekends will be required)
Be approachable and helpful
Be organised and able to multi-task
A strong team player

Responsibilities

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What kind of entertainment options does the center offer?

The center offers a variety of entertainment options including bowling, Houdini’s Escape Rooms, Karaoke rooms, 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, fully licensed bars, cocktails, and a food menu.

What qualities are you looking for in a candidate for this position?

We are looking for individuals who are confident, energetic, and have a positive attitude. Previous experience is not required as we can provide training.

Is this job suitable for individuals under the age of 18?

Yes, this job is specifically for individuals under the age of 18. It is a great opportunity for young people to gain work experience in a fun and vibrant environment.

What kind of training will be provided for this position?

We will provide training on how to assist customers, operate equipment, and maintain a safe and enjoyable environment for all guests. Additional training may be provided as needed.

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000

Employees

2003

Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.