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Customer Service Associate

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Concentrix

17d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Cape Town

AI generated summary

  • You must have international contact center and complaints experience, retentions and online retail knowledge, a Grade 12 certificate, and excellent English communication skills.
  • You will manage escalated cases, place orders, support vulnerable customers, ensure compliance, share knowledge, maintain campaign updates, verify customer info, and provide excellent customer experiences.

Requirements

  • Must have experience international contact centre experience (essential)
  • Must have 12 months Complaints experience (essential)
  • Retentions experience
  • Online Retail experience
  • Passed Grade 12
  • Ability to work shifts aligned to UK business hours
  • Proficient in English verbal communication
  • Are self-motivated and highly responsible

Responsibilities

  • Taking ownership of high profile, escalated cases from beginning to resolution
  • Manage work order within business SLA's
  • Placing offline orders for new and existing customers
  • Supporting vulnerable customers as appropriate and treating customers fairly
  • Proactively offer solutions to any issues or concerns that customers might face
  • Consistently applying agreed behavioural and compliance standards
  • Sharing knowledge and skills with other members of the team
  • Communicating new information that is relevant to the campaign to colleagues, customers and managers
  • Developing and maintaining current knowledge of the campaign
  • Ensuring first contact resolution at all times
  • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
  • Providing excellent customer experiences at all time
  • Verifying and updating customer information
  • Proactively offer solutions to any issues or concerns that customers might face

FAQs

What is the salary for the Customer Service Associate position?

The salary for the Customer Service Associate position is R7500 per month, with potential incentives up to R3000.

Is international contact center experience required for this role?

Yes, international contact center experience is essential for the Customer Service Associate position.

Do I need to have experience in complaints handling?

Yes, 12 months of complaints experience is essential for this role.

What qualifications are required to apply for this position?

Applicants must have passed Grade 12.

Will I have to work shifts?

Yes, you will need to work shifts aligned to UK business hours.

Are there any benefits provided with this role?

Yes, benefits include medical aid for the main member, pension fund, subsidised transport, and various employee assistance programs.

Is training provided for new employees?

Yes, there will be team building and upskill training opportunities provided.

What is the location of this job?

The job is located in Cape Town at 10 Rua, Da Gama St, Foreshore.

Does Concentrix have a policy for equal opportunity employment?

Yes, Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to various protected characteristics.

What is the application eligibility based on?

Eligibility is based on being legally authorized to work in South Africa and appointments will be made in line with the company’s Employment Equity Plan.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.