FAQs
What is the salary for the Customer Service Associate position?
The salary for the Customer Service Associate position is R7500 per month.
What are the working hours for this role?
The working hours are aligned to UK business hours, and the position requires the ability to work shifts.
Is international contact center experience required?
Yes, international contact center experience is essential for this role.
Are there any additional incentives offered?
Yes, there are incentives up to R3000 available in addition to the base salary.
Does the company provide medical aid?
Yes, the company offers medical aid for the main member and medical insurance for the employee and two dependents.
What qualifications do I need to apply for this role?
You must have passed Grade 12 and possess 12 months of complaints experience, along with other qualifications as mentioned in the job description.
What type of training opportunities does the company provide?
The company offers team building and upskill training opportunities as part of its employee development initiatives.
Is there a pension fund included in the benefits?
Yes, a pension fund is included as part of the benefits package.
How does the company support employees' well-being?
The company provides access to an Employee Assistance Programme (EAP), financial well-being sessions, will writing sessions, and stress management sessions.
Is Concentrix an equal opportunity employer?
Yes, Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to various legally protected characteristics.