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Customer Service Associate

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Citi

Today

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Data
  • Mumbai

AI generated summary

  • You should have 0-2 years of customer service experience, strong communication skills, analytical abilities, computer proficiency, and a bachelor’s degree or equivalent. Teamwork and independence are key.
  • You will resolve client inquiries, conduct analyses, maintain client portfolios, communicate issues and updates, and ensure compliance with regulations while safeguarding the firm's reputation.

Requirements

  • 0-2 years of relevant experience
  • Experience in customer service preferred
  • Computer proficiency
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven investigative and analytical skills
  • Demonstrated ability to present concepts and influence change
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
  • Proven ability to work under limited supervision within a team environment
  • Bachelor's degree/University degree or equivalent experience

Responsibilities

  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

FAQs

What is the main responsibility of a Customer Service Associate?

The main responsibility is to provide clients with resolutions and support in coordination with the Customer Service team, addressing external customer issues, and providing ongoing customer service support.

What qualifications are required for this position?

A Bachelor's degree or equivalent experience is required, along with 0-2 years of relevant experience, preferably in customer service.

Is prior customer service experience preferred?

Yes, prior experience in customer service is preferred for this role.

What skills are important for a Customer Service Associate?

Important skills include clear written and verbal communication, investigative and analytical skills, the ability to present concepts and influence change, and a focus on building client relationships.

What kind of environment will I be working in?

You will be working in a team environment and may be required to work under limited supervision.

Will I need to conduct analyses to address client needs?

Yes, conducting necessary analyses to address client needs is part of the job responsibilities.

How will I communicate with clients about resolutions?

You will communicate resolutions to clients directly and provide regular updates on issues such as system failures or market issues.

What is the time commitment for this position?

This is a full-time position.

Is Citi an equal opportunity employer?

Yes, Citi is an equal opportunity and affirmative action employer, ensuring consideration for qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What should I do if I need a reasonable accommodation to apply?

If you need a reasonable accommodation to use the search tools or apply for a career opportunity, you can review the Accessibility at Citi section for guidance.

Finance
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.

Benefits

  • Live Well, Stay Healthy

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  • Paid parental leave

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  • Keep learning

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  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.