FAQs
What is the main responsibility of a Customer Service Associate?
The main responsibility is to provide clients with resolutions and support in coordination with the Customer Service team, addressing external customer issues, and providing ongoing customer service support.
What qualifications are required for this position?
A Bachelor's degree or equivalent experience is required, along with 0-2 years of relevant experience, preferably in customer service.
Is prior customer service experience preferred?
Yes, prior experience in customer service is preferred for this role.
What skills are important for a Customer Service Associate?
Important skills include clear written and verbal communication, investigative and analytical skills, the ability to present concepts and influence change, and a focus on building client relationships.
What kind of environment will I be working in?
You will be working in a team environment and may be required to work under limited supervision.
Will I need to conduct analyses to address client needs?
Yes, conducting necessary analyses to address client needs is part of the job responsibilities.
How will I communicate with clients about resolutions?
You will communicate resolutions to clients directly and provide regular updates on issues such as system failures or market issues.
What is the time commitment for this position?
This is a full-time position.
Is Citi an equal opportunity employer?
Yes, Citi is an equal opportunity and affirmative action employer, ensuring consideration for qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
What should I do if I need a reasonable accommodation to apply?
If you need a reasonable accommodation to use the search tools or apply for a career opportunity, you can review the Accessibility at Citi section for guidance.