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Customer Service Associate

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FIS

5d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Banking & Finance
  • Manila

AI generated summary

  • You need to excel in a fast-paced environment, have strong communication skills, a high school diploma/GED, and preferably have banking and high-volume call center experience.
  • You will deliver top-notch customer service to high-value clients, assist with inquiries, perform account maintenance, and build professional relationships with each client.

Requirements

  • The ability to work in a fast-paced environment.
  • Excellent verbal and written communication skills as well as above average computer abilities.
  • High school diploma or GED
  • Banking experience is preferred
  • Experience working in a high-volume call center preferred.
  • High school diploma or GED.

Responsibilities

  • Provide excellent customer service to high-value clients.
  • Assisting with account and product inquiries while also performing account maintenance.
  • Establish a professional rapport with each client.

FAQs

What is the position type for the Customer Service Associate role?

The position type is full-time.

What type of experience is required for this role?

The role requires experienced candidates with a relevant combination of work and education.

What level of education is desired for this position?

A General Equivalency Diploma (GED) is desired for this position.

What is the travel percentage for this job?

The travel percentage for this job is 0%.

What are the main responsibilities of a Customer Service Associate?

Main responsibilities include providing excellent customer service to high-value clients, assisting with account and product inquiries, and performing account maintenance.

What skills are necessary for this role?

Necessary skills include the ability to work in a fast-paced environment, excellent verbal and written communication skills, and above-average computer abilities.

Is banking experience required for this position?

Banking experience is preferred but not strictly required.

Is experience in a high-volume call center beneficial for this role?

Yes, experience working in a high-volume call center is preferred.

What kind of work environment can an employee expect at FIS?

Employees can expect a collaborative work environment.

Does FIS offer training and development for its employees?

Yes, FIS offers always-on learning and development opportunities.

Does FIS provide competitive salary and benefits?

Yes, FIS provides competitive salary and benefits.

How does FIS protect the privacy of personal information?

FIS is committed to protecting the privacy and security of all personal information processed for service delivery. Specific information can be found in their Online Privacy Notice.

Does FIS accept resumes from recruitment agencies?

FIS primarily works on a direct sourcing model and does not accept resumes from recruitment agencies that are not on their preferred supplier list.

Finance
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

FIS is at the heart of the commerce and financial transactions that power the world’s economy. We are passionate about helping businesses and communities thrive by advancing the way the world pays, banks and invests, serving more than 20,000 clients and more than one million merchant locations in over 130 countries.