FAQs
What is the position type for the Customer Service Associate role?
The position type is full-time.
What type of experience is required for this role?
The role requires experienced candidates with a relevant combination of work and education.
What level of education is desired for this position?
A General Equivalency Diploma (GED) is desired for this position.
What is the travel percentage for this job?
The travel percentage for this job is 0%.
What are the main responsibilities of a Customer Service Associate?
Main responsibilities include providing excellent customer service to high-value clients, assisting with account and product inquiries, and performing account maintenance.
What skills are necessary for this role?
Necessary skills include the ability to work in a fast-paced environment, excellent verbal and written communication skills, and above-average computer abilities.
Is banking experience required for this position?
Banking experience is preferred but not strictly required.
Is experience in a high-volume call center beneficial for this role?
Yes, experience working in a high-volume call center is preferred.
What kind of work environment can an employee expect at FIS?
Employees can expect a collaborative work environment.
Does FIS offer training and development for its employees?
Yes, FIS offers always-on learning and development opportunities.
Does FIS provide competitive salary and benefits?
Yes, FIS provides competitive salary and benefits.
How does FIS protect the privacy of personal information?
FIS is committed to protecting the privacy and security of all personal information processed for service delivery. Specific information can be found in their Online Privacy Notice.
Does FIS accept resumes from recruitment agencies?
FIS primarily works on a direct sourcing model and does not accept resumes from recruitment agencies that are not on their preferred supplier list.