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Customer Service Associate

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Concentrix

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Cape Town

AI generated summary

  • You must have 6 months of international call center experience, passed Grade 12, work shifts for UK hours, communicate well in English, and be self-motivated and responsible.
  • You will manage escalated cases, ensure first contact resolution, share knowledge, maintain campaign info, and provide excellent customer experiences while upholding compliance and security standards.

Requirements

  • Have a minimum of 6 months international Call Centre experience (essential)
  • Passed Grade 12
  • Ability to work shifts aligned to UK business hours
  • Proficient in English verbal communication
  • Are self-motivated and highly responsible

Responsibilities

  • Taking ownership of high profile, escalated cases from beginning to resolution
  • Manage work order within business SLA's
  • Proactively offer solutions to any issues or concerns that customers might face
  • Consistently applying agreed behavioural and compliance standards
  • Sharing knowledge and skills with other members of the team
  • Communicating new information that is relevant to the campaign to colleagues, customers and managers
  • Developing and maintaining current knowledge of the campaign
  • Ensuring first contact resolution at all times
  • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
  • Providing excellent customer experiences at all time
  • Verifying and updating customer information
  • Proactively offer solutions to any issues or concerns that customers might face

FAQs

What is the job title for this position?

The job title for this position is Customer Service Associate.

What is the salary for this role?

The salary for this role is R7500 per month, with potential incentives up to R3000.

Where is the location of the job?

The job is located in Cape Town, South Africa.

What type of experience is required for this position?

A minimum of 6 months of international Call Centre experience is essential.

What are the working hours for this role?

The ability to work shifts aligned to UK business hours is required.

Is there any educational requirement for this position?

Yes, candidates must have passed Grade 12.

What language proficiency is needed?

Proficiency in English verbal communication is required.

What are the benefits offered with this role?

Benefits include a monthly salary, incentives, medical aid for the main member, pension fund, subsidized transport, group life cover, and access to various employee assistance programs.

What type of training opportunities are available?

There are team building and upskill training opportunities available for employees.

Is this position open to all applicants?

No, only applicants who are legally authorized to work in South Africa will be considered.

Does Concentrix have an equal opportunity policy?

Yes, Concentrix is an equal opportunity employer and evaluates applicants without regard to various protected characteristics.

Are there opportunities for career advancement?

Yes, the role offers endless possibilities for career advancement within the travel industry at Concentrix.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.