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Customer Service Associate - Boston

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Walgreens

1mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
    Customer Relations
  • Boston

AI generated summary

  • You must be fluent in English, have flexibility for evening and weekend shifts, and ideally have retail or Walgreens experience.
  • You will deliver excellent customer service, handle sales transactions, maintain a clean store, assist with inventory, provide support in the photo area, and participate in training and development opportunities.

Requirements

  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours
  • Preferred Qualifications:
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • Customer Experience:
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Operations:
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Implements Company asset protection procedures to identify and minimize profit loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
  • Training & Personal Development:
  • Attends training and completes PPLs requested by Manager or assigned by corporate.

FAQs

What are the essential duties of a Customer Service Associate at Walgreens in Boston?

As a Customer Service Associate at Walgreens in Boston, you will be responsible for assisting customers with their needs, operating the registers, merchandising products, and maintaining displays.

What opportunities are available for growth and learning in this position?

Working as a Customer Service Associate at Walgreens in Boston provides the opportunity to learn and grow every day, whether it be through interacting with customers, merchandising products, or taking on additional responsibilities within the store.

How does working as a Customer Service Associate at Walgreens impact the community?

By serving customers and providing them with essential products at Walgreens in Boston, you have the opportunity to make a positive difference in the community by meeting their needs and enhancing their shopping experience.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.