Logo of Huzzle

Job

Customer Service Associate - Raleigh

Logo of Walgreens

Walgreens

1mo ago

💼 Graduate Job

Raleigh

AI generated summary

  • You must be fluent in English, have retail experience, and be open to working flexible hours, including weekends and evenings. Experience with Walgreens is preferred.
  • You will provide excellent customer service, operate cash registers, recommend products, maintain store cleanliness, assist with inventory, handle returns and exchanges, and follow company policies and procedures. Attend training sessions and complete assigned tasks.

Graduate Job

Hospitality & RetailRaleigh

Description

  • Walgreens is a great place to be. Why? Because the work you do makes a difference in your entire community, helping customers with all the essentials they need. And it doesn’t stop there. Your career gets a boost with new opportunities to learn and grow every day – from our store aisles and the registers to merchandising and display work. So when you join our family, you get to impact your customers’ lives and your future.

Requirements

  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours
  • Preferred Qualifications:
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Area of Responsibilities

Hospitality & Retail

Responsibilities

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • Customer Experience:
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Operations:
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Implements Company asset protection procedures to identify and minimize profit loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
  • Training & Personal Development:
  • Attends training and completes PPLs requested by Manager or assigned by corporate.

Details

Work type

Part time

Work mode

office

Location

Raleigh