Customer Service Associate - Raleigh

Walgreens

Apr 17

Applications are closed

Job
Part-time
Entry Level
Hospitality & Retail
Raleigh

Requirements

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications:
Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience:
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations:
Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Implements Company asset protection procedures to identify and minimize profit loss.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development:
Attends training and completes PPLs requested by Manager or assigned by corporate.

FAQs

What are the daily responsibilities of a Customer Service Associate at Walgreens?

As a Customer Service Associate at Walgreens, your daily responsibilities may include assisting customers with finding products, processing transactions at the register, stocking shelves, maintaining a clean and organized store, and providing excellent customer service.

What opportunities for growth and development are available for Customer Service Associates at Walgreens?

Customer Service Associates at Walgreens have opportunities for growth and development through training programs, on-the-job experience, and potential advancement to higher positions within the company. Walgreens is committed to helping employees learn and grow in their careers.

What qualities and skills are important for a successful Customer Service Associate at Walgreens?

Important qualities and skills for a successful Customer Service Associate at Walgreens include excellent communication skills, customer service orientation, attention to detail, ability to work in a fast-paced environment, and a positive attitude. Being reliable, friendly, and able to work well in a team are also key attributes.

How does working as a Customer Service Associate at Walgreens make a difference in the community?

Working as a Customer Service Associate at Walgreens makes a difference in the community by providing essential products and services to customers, helping them with their everyday needs. By offering excellent customer service and a welcoming environment, Customer Service Associates contribute to a positive shopping experience for customers in the community.

Walgreens

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.