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Customer Service Associate - Rockland

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Canadian Tire

Aug 9

Applications are closed

  • Job
    Full-time
    Entry Level

Requirements

  • Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
  • Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
  • Effective written and oral communication skills.
  • Ability to complete detail oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
  • Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
  • Ability to resolve retail and/or customer issues.
  • Ability to multitask, adapt and cope with challenging and changing situations.
  • Positive attitude, punctuality, and solid work ethic.
  • Bilingual
  • Daytime availability

Responsibilities

  • Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Processes returns and exchanges using the computerized system and customer purchases efficiently, following standardized procedures.
  • Deals with challenging situations and conflict resolution in a professional manner.
  • Operates cash register, computer, fax machine, printer and electronic funds terminals, and enters all relevant coding in Canadian Tire systems.
  • Provides announcements professionally through a public-address system.
  • Follows established policies and procedures on returns and rain checks.
  • Maintains merchandise around the customer service area and ensures that retail basics are executed efficiently.
  • Accurately verifies merchandise quantities, descriptions and price.
  • Balances cash and is aware of amount of cash on hand.

FAQs

What are the main responsibilities of a Customer Service Associate at Canadian Tire?

The main responsibilities include responding to customer inquiries, processing returns and exchanges, resolving challenging situations, operating cash registers, maintaining merchandise around the customer service area, and balancing cash.

Is bilingualism a requirement for this position?

Yes, bilingualism is required for this position.

What are the working conditions for a Customer Service Associate?

The working conditions involve standing or walking for 8 hours and lifting or carrying merchandise items, which may vary in weight from "light" to "heavy."

What potential career opportunities are available for a Customer Service Associate?

Potential career opportunities include advancement to roles such as Merchandiser, Cashier Supervisor, and Department Manager.

What type of training is provided to new hires?

Canadian Tire offers extensive training to ensure that new hires are equipped with the necessary skills to succeed in their roles.

Are there employee benefits available for Customer Service Associates?

Yes, the position offers a competitive compensation and benefits package, potential for profit-sharing, employee shopping discounts, and various other programs.

What kind of work environment can I expect as a Customer Service Associate?

You can expect a supportive and positive team environment that fosters performance and accountability.

Are there any specific qualifications needed for this job?

The qualifications include strong customer service orientation, effective communication skills, a detail-oriented work ethic, the ability to work in a team, and a positive attitude.

Will I need to complete a background check for this position?

Yes, the position may require the successful completion of a background check, including employment verification.

What are the expected working hours for this role?

The role requires daytime availability, with flexible work hours possible.

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Canadian Tire

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward We proudly provide customers from coast to coast with innovative products and services. From winter snow to summer sun, We Are Here to Make Life in Canada Better.

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