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Customer Service Associate (Weekend Availability a Requirement) - Langley

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  • Job
    Full-time
    Entry Level
  • Langley

Requirements

  • Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
  • Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
  • Effective written and oral communication skills.
  • Ability to complete detail oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
  • Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
  • Ability to resolve retail and/or customer issues.
  • Ability to multitask, adapt and cope with challenging and changing situations.
  • Positive attitude, punctuality, and solid work ethic.
  • High-School or Equivalent

Responsibilities

  • Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Processes returns and exchanges using the computerized system and customer purchases efficiently, following standardized procedures.
  • Deals with challenging situations and conflict resolution in a professional manner.
  • Operates cash register, computer, fax machine, printer and electronic funds terminals, and enters all relevant coding in Canadian Tire systems.
  • Provides announcements professionally through a public-address system.
  • Follows established policies and procedures on returns and rain checks.
  • Maintains merchandise around the customer service area and ensures that retail basics are executed efficiently.
  • Accurately verifies merchandise quantities, descriptions and price.
  • Balances cash and is aware of amount of cash on hand.

FAQs

Is weekend availability a requirement for this position?

Yes, weekend availability is a requirement for the Customer Service Associate role.

What are the main responsibilities of a Customer Service Associate?

The main responsibilities include handling customer inquiries, processing returns and exchanges, operating a cash register, and maintaining merchandise in the customer service area.

What qualifications are required for the Customer Service Associate position?

Candidates should be customer-oriented, possess effective communication skills, be detail-oriented, and have the ability to work in a team environment.

What career advancement opportunities are available from this position?

Potential career opportunities include advancement to roles such as Merchandiser, Cashier Supervisor, and Department Manager.

What physical demands are associated with the Customer Service Associate role?

The role requires standing or walking for up to 8 hours and may involve lifting and carrying merchandise items, which can vary in weight from light to heavy.

What benefits are offered to part-time or full-time employees?

Benefits include competitive compensation, potential for profit sharing, employee shopping discounts, flexible work hours, and learning and development opportunities.

Is there a need for prior experience in customer service for this role?

While prior experience in customer service is beneficial, the position primarily requires a positive attitude and a willingness to learn.

Will there be a background check as part of the hiring process?

Yes, successful completion of an employment verification background check may be required as part of the hiring process.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward We proudly provide customers from coast to coast with innovative products and services. From winter snow to summer sun, We Are Here to Make Life in Canada Better.

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