FAQs
What are the main responsibilities of a Customer Service Consultant at HSBC?
A Customer Service Consultant at HSBC is responsible for providing outstanding customer service, educating customers about digital banking platforms, raising fraud awareness, and supporting customers in vulnerable situations or with complex needs.
What skills are required to be successful in this role?
Successful candidates should demonstrate excellent communication skills, the ability to take ownership of customer inquiries, a strong customer-focused approach, and resilience in a continuously changing environment.
What is the work schedule for the Customer Service Consultant position?
The Full-Time roles involve working 35 hours per week, Monday to Friday between 09:00-17:00 and Saturday from 09:00-13:30. However, not all branches are open on Saturdays.
Is previous customer service experience necessary for this role?
Previous customer service experience is helpful but not essential. HSBC values passion for customer service and the ability to engage in effective conversations over prior experience.
What training will I receive as a new hire?
New hires will receive full in-branch training specific to their role, which lasts 9 days and is spread over 3 weeks. Attendance for the entire training period is required, and holidays cannot be taken during this time.
What is the starting salary for this position?
The starting salary for a Customer Service Consultant is £26,520 based on a 35-hour workweek, plus an annual discretionary performance bonus.
What benefits are offered to employees?
Employees receive over six weeks of holiday (including bank and public holidays), employee discounts, pension contributions, BUPA healthcare, life assurance, and access to a flexible benefits platform.
How does HSBC promote diversity and inclusion?
HSBC is dedicated to creating diverse and inclusive workplaces, ensuring that recruitment processes are accessible to all individuals regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
What should I do if I need adjustments during the application process?
If you require adjustments, you can contact HSBC's Recruitment Helpdesk by emailing hsbc.recruitment@hsbc.com or calling +44 207 832 8500 for assistance.