FAQs
What is the role of a Customer Service Coordinator at Huda Beauty?
The Customer Service Coordinator is responsible for overseeing the lifecycle of customer orders, ensuring efficient order processing, providing world-class customer service, and maintaining communication between customers and Huda Beauty.
What are the essential duties of a Customer Service Coordinator?
Key duties include managing influencer and PR order processing, ensuring smooth order information flow into the ERP system, acting as the main point of contact for orders, coordinating with warehouses for timely shipping, and managing returns and investigations on order shortages.
What skills are required for this position?
Essential skills include great communication, strong organizational and time management abilities, attention to detail, proficiency in Excel, and knowledge of shipping and customs documentation from Dubai.
What benefits does Huda Beauty offer to its employees?
Benefits include monthly “Self Love Days,” premium medical/dental/vision coverage for employees and dependents, monthly coaching sessions, employee discounts on products, and quarterly product gifting.
Is there a focus on diversity and inclusion at Huda Beauty?
Yes, Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace free from discrimination.
What is the work environment like for a Customer Service Coordinator?
The role requires someone who enjoys working in a fast-paced environment and can handle multiple priorities while working under pressure.
How does the Customer Service Coordinator communicate with the Customer Service Manager?
The Customer Service Coordinator provides month-end communication on order updates and phasing to the Customer Service Manager.
Will the Customer Service Coordinator have to work with external stakeholders?
Yes, the role involves liaising with a multitude of internal and external stakeholders to address order queries and amendments.