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Customer Service Engineer

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GE Healthcare

23d ago

  • Job
    Full-time
    Junior Level
  • Engineering
    Healthcare
  • Chandigarh

AI generated summary

  • You need a relevant degree, 2+ years in medical equipment servicing, strong diagnostic skills, excellent communication, and the ability to work independently and manage a rotating schedule.
  • You will maintain multi-modality imaging equipment, ensure customer satisfaction, control costs, complete administration tasks, lead installations, share best practices, and identify sales opportunities.

Requirements

  • Bachelor’s degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 2+ years of experience in servicing medical equipments (Preferably CT/Cath Lab/MR/PET-CT/Cyclotron/X-ray etc)
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
  • Sought by others for guidance and advice. Proficiency in English.
  • Ability to work independently with minimum direction
  • High work standards and quality
  • Initiative and motivation. Plans and organizes work effectively
  • Excellent communications, listening and interpersonal skills
  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

Responsibilities

  • Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
  • Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
  • Business growth: Assists in the growth and direction of business in his/her geographic area
  • Productivity: Responsible for Warranty and PMS contract cost control
  • Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
  • Installation: Plays a leading role in complex and multifunctional rooms
  • Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
  • Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team

FAQs

What are the primary responsibilities of a Customer Service Engineer at GE HealthCare?

The primary responsibilities include installing and maintaining GE HealthCare Imaging equipment, ensuring customer satisfaction, interfacing with healthcare professionals regarding equipment status, and assisting in business growth and warranty contract cost control.

What qualifications are required for this position?

A Bachelor's degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or a related field, along with 2+ years of experience in servicing medical equipment (preferably CT, Cath Lab, MRI, PET-CT, Cyclotron, X-ray, etc.) is required.

Is experience with customer service necessary for this position?

Yes, experience interfacing with both internal team members and external customers as part of a solution-based service process is necessary.

Are candidates required to work after-hours or weekends?

Yes, candidates must be available for after-hours work and may be required to work a rotating on-call schedule, including weekends.

What technical skills are needed for the role?

Candidates should have experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment, as well as the ability to troubleshoot complex multi-symptom problems.

Is flexibility in work location required for this job?

Yes, candidates must be flexible to work in any location assigned to them depending on business requirements.

Does this job include administrative responsibilities?

Yes, the role includes completing all administration tasks on time, ensuring timely completion of FMIs and PMS inspection documentation for assigned accounts.

What personal skills are important for a Customer Service Engineer?

Important personal skills include excellent communication, listening and interpersonal skills, strong customer service abilities, and the ability to work independently with high work standards and initiative.

Are there opportunities for professional growth within GE HealthCare?

Yes, GE HealthCare provides career opportunities in a supportive culture that fosters care, collaboration, and professional development.

Does GE HealthCare promote diversity and inclusion in the workplace?

Yes, GE HealthCare is committed to being an Equal Opportunity Employer and values diversity and inclusion in their workforce.

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GE Healthcare

Science & Healthcare
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE HealthCare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity and we work to create a world where healthcare has no limits.