FAQs
What is the salary for the Customer Service Executive role?
The salary for the Customer Service Executive role is £24,500 plus benefits.
What type of employment is this position?
This position is a permanent role.
Where is the job location?
The job is located in Stourbridge.
What benefits do employees receive?
Employees receive 33 days’ holiday allowance, generous retail discounts, private healthcare, Simplyhealth access, a pension scheme, maternity and paternity packages, and opportunities for training and progression.
What are the working hours for this position?
You will work a five-day week on a set rota that includes weekends.
What is the main role of a Customer Service Executive at Arnold Clark?
The main role is to create an outstanding customer experience and help customers get excited about the products.
Do I need any specific skills for this role?
Yes, you should be a confident communicator, have a positive attitude, be willing to go the extra mile, possess a full UK driving licence, and be eager to progress within the role.
Is there a training program for this position?
Yes, there is training provided for the role to help you develop your product knowledge and communication skills.
What does "Product Genius" refer to in this job description?
"Product Genius" refers to the role of the Customer Service Executive, focusing on becoming an expert in the products and enhancing the customer journey.
Are there opportunities for career progression in this role?
Yes, there are clear opportunities for career progression, particularly into car sales.
How does Arnold Clark support diversity and inclusion in the workplace?
Arnold Clark is committed to creating a diverse and inclusive workplace, celebrating collaboration, unique perspectives, and nurturing talent.
Will I be working alone or as part of a team?
You will be part of a cohesive team but should also be comfortable working independently when necessary.
What does the application process involve?
Employment within the Arnold Clark Group is subject to satisfactory reference and disclosure checks.
Are there any employee discounts available?
Yes, all employees are entitled to discounts on new and used vehicles.