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Customer Service Executive

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  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development

Requirements

  • Essential skills
  • You’ll be a confident communicator who understands that a positive attitude gets great results.
  • Willingness to go the extra mile.
  • From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
  • A full UK driving licence.
  • As happy working on your own initiative as you are in a team.
  • One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.

Responsibilities

  • Preparing the showroom and cars for the day ahead.
  • Assist with showroom presentation and advertising.
  • Supporting the Sales department and delivering excellent customer experience.
  • Organising and accompanying customers on test drives.
  • Swotting up on our vehicles and manufacturers.
  • Learning about our products so you can help our customers find the perfect fit.
  • Enhancing the customer journey from enquiry to delivery.

FAQs

What is the salary for the Customer Service Executive role?

The salary for the Customer Service Executive role is £24,500 plus benefits.

What type of employment is this position?

This position is a permanent role.

Where is the job location?

The job is located in Stourbridge.

What benefits do employees receive?

Employees receive 33 days’ holiday allowance, generous retail discounts, private healthcare, Simplyhealth access, a pension scheme, maternity and paternity packages, and opportunities for training and progression.

What are the working hours for this position?

You will work a five-day week on a set rota that includes weekends.

What is the main role of a Customer Service Executive at Arnold Clark?

The main role is to create an outstanding customer experience and help customers get excited about the products.

Do I need any specific skills for this role?

Yes, you should be a confident communicator, have a positive attitude, be willing to go the extra mile, possess a full UK driving licence, and be eager to progress within the role.

Is there a training program for this position?

Yes, there is training provided for the role to help you develop your product knowledge and communication skills.

What does "Product Genius" refer to in this job description?

"Product Genius" refers to the role of the Customer Service Executive, focusing on becoming an expert in the products and enhancing the customer journey.

Are there opportunities for career progression in this role?

Yes, there are clear opportunities for career progression, particularly into car sales.

How does Arnold Clark support diversity and inclusion in the workplace?

Arnold Clark is committed to creating a diverse and inclusive workplace, celebrating collaboration, unique perspectives, and nurturing talent.

Will I be working alone or as part of a team?

You will be part of a cohesive team but should also be comfortable working independently when necessary.

What does the application process involve?

Employment within the Arnold Clark Group is subject to satisfactory reference and disclosure checks.

Are there any employee discounts available?

Yes, all employees are entitled to discounts on new and used vehicles.

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover

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