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Customer Service Executive

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Perth

AI generated summary

  • You must be a confident communicator, have a full UK driving licence, work well independently and in a team, and be eager to progress toward a car sales role.
  • You will prepare the showroom, assist with presentation, support sales, organize test drives, learn about vehicles, and enhance the customer journey from enquiry to delivery.

Requirements

  • You’ll be a confident communicator who understands that a positive attitude gets great results.
  • Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
  • A full UK driving licence.
  • As happy working on your own initiative as you are in a team.
  • One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.

Responsibilities

  • Preparing the showroom and cars for the day ahead.
  • Assist with showroom presentation and advertising.
  • Supporting the Sales department and delivering excellent customer experience.
  • Organising and accompanying customers on test drives.
  • Swotting up on our vehicles and manufacturers.
  • Learning about our products so you can help our customers find the perfect fit.
  • Enhancing the customer journey from enquiry to delivery.

FAQs

What is the salary for the Customer Service Executive position?

The salary for the Customer Service Executive position is £24,500 plus benefits.

Is this position permanent?

Yes, this position is permanent.

Where is the job located?

The job is located in Perth.

What are the working hours for this role?

You will work a five-day week on a set rota that includes weekends.

What benefits do employees receive?

Employees receive 33 days’ holiday allowance, generous retail discounts, private healthcare, Simplyhealth access, a pension scheme, maternity and paternity packages, and opportunities for training and progression.

What does the role of Product Genius involve?

The role involves creating an outstanding customer experience, learning about products, supporting the Sales department, and enhancing the customer journey from enquiry to delivery.

What skills are essential for this role?

Essential skills include confident communication, a willingness to go the extra mile, a full UK driving licence, the ability to work independently and as part of a team, and eagerness to progress within the role.

Is there a potential career progression from this role?

Yes, there is a clear career progression path from this role to car sales.

How does Arnold Clark support diversity and inclusion?

Arnold Clark is committed to creating a diverse and inclusive workplace, celebrating unique perspectives, and nurturing talent.

Do employees receive discounts on vehicles?

Yes, employees are entitled to discounts on new and used vehicles.

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover