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Customer Service Executive

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Arnold Clark

Nov 12

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Liverpool

Requirements

  • Full of energy and enthusiasm, with great people skills.
  • Good attention to detail when handling documentation.
  • A confident communicator who understands that a positive attitude gets great results.
  • Willing to learn and work with our branch network to ensure our customers have a great experience.
  • The ability to go the extra mile.
  • A full UK driving licence.
  • Happy working on your own initiative, to problem solve and maximise handovers/purchases.
  • Ability to take ownership of situations, all the way through to resolution.

Responsibilities

  • Completing the handover and purchase of cars for our Click & Collect service.
  • Preparing handovers for the day ahead.
  • Arranging all documentation prior to handover to make sure the process goes smoothly for customers.
  • Encouraging customers to share their experiences on social media.
  • Helping the customer familiarise themselves with their new vehicle.
  • Helping customers sell their car through our Sell Your Car service.
  • Learning about different vehicles and manufacturers.
  • Providing relevant information and being there for our customers when assistance is required.

FAQs

What is the salary for the Customer Service Executive position?

The salary for the Customer Service Executive position is £24,500 plus commission and benefits.

Is this a permanent position?

Yes, this is a permanent position.

Where is the location of the job?

The job is located in Liverpool at our Click & Collect branch.

What are the working hours for this role?

Your work hours will follow a weekly fixed rota, allowing you to plan your work-life balance.

What kind of training will I receive?

You will receive plenty of training and coaching to help you become successful in your role.

Is there an opportunity for career development?

Yes, there are plenty of opportunities to increase your earnings and develop your career.

Do I need a driving licence for this role?

Yes, a full UK driving licence is required for this role.

What type of benefits does Arnold Clark offer employees?

Employees are entitled to a wide range of benefits, including discounts on new and used vehicles, contributory pension scheme, private medical insurance, life assurance, and more.

Are there flexible working hours?

Yes, flexible working hours are offered as part of the benefits.

Is customer service experience required for this role?

While customer service experience is beneficial, we are looking for candidates with a passion for customer service and a desire to learn.

How many days of annual leave do employees receive?

Employees receive 33 days of annual leave.

Does Arnold Clark offer any support during maternity and paternity?

Yes, Arnold Clark offers maternity and paternity packages as part of their benefits.

Will I be expected to work in a fast-paced environment?

Yes, this role is ideal for customer service superstars who thrive in a fast-paced environment.

Can I share customers' experiences on social media?

Yes, you will be encouraged to have customers share their experiences on social media.

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Arnold Clark

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover