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Customer Service Executive

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Arnold Clark

8d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Exeter

AI generated summary

  • You should be energetic, detail-oriented, a confident communicator, willing to learn, able to problem-solve, own situations, and possess a full UK driving licence.
  • You will manage car handovers, prepare documentation, assist customers with their vehicles, encourage social media feedback, and support car selling services.

Requirements

  • - Full of energy and enthusiasm, with great people skills.
  • - Good attention to detail when handling documentation.
  • - A confident communicator who understands that a positive attitude gets great results.
  • - Willing to learn and work with our branch network to ensure our customers have a great experience.
  • - The ability to go the extra mile.
  • - A full UK driving licence.
  • - Happy working on your own initiative, to problem solve and maximise handovers/purchases.
  • - Ability to take ownership of situations, all the way through to resolution.

Responsibilities

  • Completing the handover and purchase of cars for our Click & Collect service.
  • Preparing handovers for the day ahead.
  • Arranging all documentation prior to handover to make sure the process goes smoothly for customers.
  • Encouraging customers to share their experiences on social media.
  • Helping the customer familiarise themselves with their new vehicle.
  • Helping customers sell their car through our Sell Your Car service.
  • Learning about different vehicles and manufacturers.
  • Providing relevant information and being there for our customers when assistance is required.

FAQs

What is the salary for the Customer Service Executive position?

The salary for the Customer Service Executive position is £24,500 plus a performance-related bonus of up to £6,720 per annum.

Where is the Customer Service Executive role located?

The Customer Service Executive role is located in Exeter at our Click & Collect branch.

Is the position permanent?

Yes, the Customer Service Executive position is permanent.

What are the working hours for this role?

The working hours follow a weekly fixed rota, allowing for a balanced work-life schedule.

What kind of benefits are offered with this role?

Benefits include 33 days annual leave, flexible working hours, generous employee discounts, private health care, sick pay cover, and maternity and paternity packages.

Is a driving license required for this position?

Yes, a full UK driving licence is required for the Customer Service Executive position.

What essential skills are needed for this role?

Essential skills include great people skills, attention to detail, confident communication, problem-solving abilities, and the capacity to take ownership of situations.

Will I receive training for this role?

Yes, you will receive plenty of training and coaching as part of your role.

Can I expect opportunities for career development?

Yes, there are plenty of opportunities to increase your earnings and develop your career within Arnold Clark.

How can I learn more about life at Arnold Clark?

You can find out more about life at Arnold Clark by visiting our website.

Arnold Clark

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover