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Customer Service Executive

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must be a confident communicator with a positive attitude, willing to go the extra mile, have a full UK driving licence, and eager to progress to car sales in a team or independently.
  • You will prepare the showroom, assist with presentations, support sales, organize test drives, learn about vehicles, and enhance the customer journey from enquiry to delivery.

Requirements

  • You’ll be a confident communicator who understands that a positive attitude gets great results.
  • Willingness to go the extra mile.
  • A full UK driving licence.
  • As happy working on your own initiative as you are in a team.
  • One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.

Responsibilities

  • Preparing the showroom and cars for the day ahead.
  • Assist with showroom presentation and advertising.
  • Supporting the Sales department and delivering excellent customer experience.
  • Organising and accompanying customers on test drives.
  • Swotting up on our vehicles and manufacturers.
  • Learning about our products so you can help our customers find the perfect fit.
  • Enhancing the customer journey from enquiry to delivery.

FAQs

What is the salary for the Customer Service Executive position?

The salary for the Customer Service Executive position is £25,500 plus commission and benefits.

What are the working hours for this role?

You’ll work a five-day week on a set rota that includes weekends.

Is this a permanent position?

Yes, this is a permanent position.

What location is this job based in?

This job is based in Elgin.

What benefits are offered to employees?

Employees enjoy 33 days’ holiday allowance, generous retail discounts, private healthcare, Simplyhealth access to a GP 24/7, a pension scheme, maternity and paternity packages, and opportunities for training and progression.

What type of training will be provided?

There will be plenty of training to help you learn about the products and develop your communication skills for an exceptional customer experience.

Is prior experience in car sales required for this role?

Prior experience in car sales is not required, but candidates should show a willingness to progress into car sales.

Are there opportunities for career progression?

Yes, there are clear career progression opportunities within the company, particularly into car sales.

What skills are essential for this position?

Essential skills include confident communication, a positive attitude, a willingness to go the extra mile, initiative, and a full UK driving licence.

How does Arnold Clark support diversity and inclusion?

Arnold Clark is committed to creating a diverse and inclusive workplace where collaboration and unique perspectives are celebrated.

Will I be required to organize and accompany customers on test drives?

Yes, part of the role includes organizing and accompanying customers on test drives.

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover