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Customer Service Executive

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Just Group

9d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Belfast

AI generated summary

  • You need customer service experience, strong phone skills, attention to detail, good computer literacy, and a minimum of GCSEs in English and Maths (Grades C or above).
  • You will introduce products, manage client appointments, handle inbound and outbound calls, maintain a callback diary, and deliver exceptional customer service through effective communication.

Requirements

  • Used to working with customers directly. Customer service or sales environment in any relatable sector – such as financial service (ideally), retail, hospitality etc
  • Good phone – experience speaking to customers over the phone
  • Strong attention to detail
  • Great active listening and interpersonal skills with the ability to communicate at all levels
  • Basic / Good computer literacy skills – being able to use Outlook, Word and CRM systems
  • Work under pressure to achieve objectives within timescales, without compromising accuracy and quality
  • GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths

Responsibilities

  • As the name suggests, as an Introducer, you will introduce our products and services to be the first point of contact with our customers giving a prompt, friendly and efficient experience.
  • By discussing our products and services to our customers, the aim is to then book appointments between them and our advisory service.
  • This is achieved through inbound and outbound calls but is never a cold calling role.
  • All our customers are pre-engaged with our business as they have already expressed an interest in hearing about our products and services beforehand.
  • You will manage and maintain a diary system that ensures call-backs are well timed and delivered between customers and our retirement coordinators.
  • You will deliver a great service and enable our customers to gain confidence in what we do.
  • A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive.

FAQs

What is the job title for this position?

The job title is Customer Service Executive, specifically referred to as Customer Introducer.

What is the salary for this position?

The salary for this position is £23,300, with potential career progression salary increases and a discretionary bonus scheme.

What are the working hours for this role?

The working hours for this role are 35 hours a week, Monday to Friday from 9am to 5pm, with one week every six weeks requiring hours from 12pm to 8pm.

Where is this job located?

The job is located in Belfast City.

Is this role office-based or remote?

The role is initially office-based but will transition to a hybrid model after the probation period, which includes two days in the office.

What kind of training is provided for this role?

A full induction and training program is offered to enable employees to deliver an exceptional customer experience.

What benefits does the company offer?

The company offers various benefits including career progression salary increases, 28 days annual leave, an amazing pension scheme, private medical cover, and access to learning and development opportunities.

What type of customers will I be interacting with?

You will be interacting with pre-engaged customers who have already expressed an interest in the company’s products and services.

What qualifications are required for this position?

A minimum of GCSE (or equivalent) education with Grades C or above in both English and Maths is required.

What skills are important for this role?

Important skills include strong customer service experience, great phone communication skills, attention to detail, active listening, good computer literacy, and the ability to work under pressure.

Just Group

Retail & Consumer Goods
Industry
5001-10,000
Employees
1970
Founded Year

Mission & Purpose

The Just Group is the leading Australasian fashion and apparel retailer, with seven well known brands, over 1,200 retail outlets across Australia, New Zealand, the UK, Ireland, Malaysia and Singapore and over 9000 employees. Our iconic range of brands comprises Just Jeans, Jay Jays, Jacqui E, Peter Alexander, Portmans, Dotti and Smiggle. The company was founded in 1970 when Just Jeans opened its first store in Chapel Street, Melbourne. The business has grown dramatically over the years, through both acquisition and the successful growth of brands across Australia and New Zealand and, in more recent years, the expansion into Singapore, South East Asia, the UK and Ireland.