Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Executive - HRSS

image

DBS Bank

10d ago

  • Job
    Full-time
    Mid & Senior Level
  • Consulting
    People, HR & Administration
  • Mumbai

AI generated summary

  • You need vendor management experience, strong communication skills, a Master's in HR, proficiency in MS Office, and familiarity with hiring systems. Analytics and AI knowledge are a plus.
  • You will manage onboarding processes, conduct vendor due diligence, update HR policies, track vendor contracts, support audits, and collaborate on HR projects while ensuring compliance with regulations.

Requirements

  • Required Experience
  • Proven experience in vendor management and onboarding.
  • Excellent communication, interpersonal and negotiation skills.
  • Strong analytical and problem-solving abilities.
  • Detail-oriented and organized.
  • Ability to work independently and as part of a team.
  • Education / Preferred Qualifications
  • Master’s in human resources from premier institutes.
  • Bachelor’s degree.
  • Certifications will be added advantage.
  • Core Competencies
  • Strong organizational & management skills with ability to manage multiple tasks and priorities effectively.
  • Excellent communication and interpersonal skills, with ability to collaborate and create trust amongst multiple stakeholders.
  • Ability to think out-of-box to drive effective solutions and create buzz for training programs.
  • Solution-oriented and be able to provide back up plans / trouble shoot where required.
  • Technical Competencies
  • Proficiency in MS Office suite (Word, Excel, Powerpoint, Outlook).
  • Prowess in data reports and analytics using Excel.
  • Familiarity with any hiring Systems like Taleo, Workday for managing onboarding and MIS reporting.
  • Knowledge of emerging technologies such at AI for designing powerful EDMs, create buzz for Onboarding initiatives will be an added advantage.
  • Basic knowledge of Power BI will be an added advantage.

Responsibilities

  • Manage new hire onboarding process, ensuring compliance with all relevant policies and procedures.
  • Conduct thorough due diligence on potential vendors, including background checks and risk assessments.
  • Coordinate with internal stakeholders to ensure smooth onboarding and seamless service delivery.
  • Day 1 readiness for all new hires. Coordinate for Induction, IT Assets.
  • Regularly review & update internal SOP & HR policies handbook on DBS intranet portal.
  • Monitor and track vendor renewal terms as agreed upon SLAs (Service Level Agreements).
  • Manage vendor contracts and renewals, ensuring compliance with GPS Team requirements.
  • Develop and maintain a strong vendor network, fostering collaborative relationships.
  • Ensure adherence to all relevant policies, procedures and regulatory requirements related to vendor management.
  • Stay up to date on industry best practices and regulatory changes impacting onboarding & vendor management.
  • Work on Adhoc HR Projects like system testing. HRHO, Campus hires etc.
  • Support the HRSS Team in Audit requirements.

FAQs

What is the primary purpose of the Customer Service Executive - HRSS role?

The primary purpose of this role is to manage end-to-end onboarding activities for new hires in Mumbai, including senior hires across India, and to handle vendor management activities for the bank.

What are the key responsibilities of the Customer Service Executive - HRSS?

Key responsibilities include managing onboarding activities, coordinating day 1 readiness for new hires, vendor management, compliance with policies, and supporting various HR projects and audit requirements.

What qualifications are preferred for this position?

Preferred qualifications include a Master’s in human resources from premier institutes, a Bachelor’s degree, and relevant certifications.

What skills are necessary for success in this role?

Necessary skills include excellent communication, interpersonal and negotiation skills, strong analytical and problem-solving abilities, and organizational skills to manage multiple tasks effectively.

What software proficiency is required for this position?

Proficiency in MS Office suite (Word, Excel, PowerPoint, Outlook) and familiarity with hiring systems like Taleo or Workday for managing onboarding and reporting are required. Basic knowledge of Power BI is an added advantage.

Who are the main internal stakeholders for this role?

The main internal stakeholders include the HR Team (HRRM, TAG), business stakeholders, and the Finance/Procurement/Facilities teams.

Are there any specific vendor management responsibilities associated with this role?

Yes, the role includes monitoring vendor renewal terms, managing vendor contracts and compliance, and developing strong vendor relationships.

Does the job involve any project work outside of onboarding?

Yes, the job involves supporting various HR projects, system testing, and participating in audits for the HRSS team.

What is the expected approach to compliance in this role?

The role requires ensuring adherence to relevant policies, procedures, and regulatory requirements related to vendor management and onboarding processes.

What type of work environment can candidates expect?

Candidates can expect a collaborative work environment that emphasizes purpose-driven actions, effective stakeholder collaboration, creativity in program execution, and a data-driven approach.

DBS Bank

Live more, Bank less

Finance
Industry
10,001+
Employees
1968
Founded Year

Mission & Purpose

DBS Bank is a leading financial services group headquartered in Singapore, offering a range of banking and financial services including personal, corporate, and investment banking. Their ultimate mission is to be the best bank for a better world, focusing on delivering innovative, sustainable solutions to improve lives and drive economic growth. DBS aims to harness technology and a customer-centric approach to provide seamless banking experiences and contribute positively to society.