Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Executive, Monday - Friday nights

image

Workhuman

Sep 8, 2024

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Dublin
  • Quick Apply

AI generated summary

  • You must focus on customer experience, build relationships easily, work hard, and use technology accurately to update records and follow workflows.
  • You will be the first point of contact for customers, ensuring a positive experience, documenting and resolving issues, and suggesting process improvements for better service.

Requirements

  • You have a strong focus on customer experience and the urgency in which it should be delivered.
  • You have respect for all team members and our customers, naturally and effectively building relationships and resolve disputes across geographies and cultures with ease.
  • You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career.
  • You have customer relationship-building skills.
  • You have the ability to use technology systems accurately and effectively to update customer records and comply to automated workflows.

Responsibilities

  • You will be the voice of Workhuman, the first point of contact for our customers with the responsibility of ensuring a positive customer experience.
  • You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.
  • Process Improvement – We are always looking for ways to do things better, you can make improvements here at Workhuman.

FAQs

What are the working hours for the Customer Service Executive position?

The working hours for this position are Monday to Friday nights.

What is the main responsibility of a Customer Service Executive at Workhuman?

The main responsibility is to ensure a positive customer experience by resolving issues and providing support for day-to-day customer inquiries.

Are there opportunities for career growth in this role?

Yes, there is an opportunity for career growth, as Workhuman values ambitious and determined employees looking to develop their careers.

What kind of issues will I be expected to handle?

You will handle a variety of issues, including password requests, complex supply chain malfunctions, and other general customer inquiries.

How do we ensure a positive customer experience?

We ensure a positive customer experience by focusing on resolving issues rather than just closing cases and providing personal support via phone or email without using an IVR.

What types of training and development programs are available?

Employees have access to Workhuman University and a Tuition Reimbursement Scheme for personal development and skill enhancement.

What benefits do employees receive?

Employees receive several benefits including 25 days of annual leave, health care coverage, pension options, employee recognition programs, and access to wellness activities.

Is the application process inclusive?

Yes, Workhuman strives to create an inclusive and accessible application process for all candidates and offers assistance for those with accessibility requirements.

How does Workhuman support employee well-being?

Workhuman supports employee well-being through free breakfast and lunch options, wellness activities, and programs aimed at recognizing accomplishments and fostering gratitude.

What is the company culture like at Workhuman?

Workhuman has an award-winning culture that values diversity, collaboration, and innovation, and has received multiple recognitions as a great place to work.

image

Workhuman

On a mission to make work more human for EVERY person and business on the planet through Employee Recognition.

Human Resources
Industry
1001-5000
Employees
2005
Founded Year

Mission & Purpose

Workhuman provides cloud-based human resources solutions focused on enhancing employee recognition, engagement, and performance. Their mission is to create more human-centric workplaces by fostering a culture of appreciation and continuous feedback. Workhuman's purpose is to transform traditional HR practices into a more positive and connected work environment, helping organizations build stronger, more engaged teams.