FAQs
What are the primary responsibilities of a Customer Service Manager in this role?
The primary responsibilities include dealing with customer complaints, carrying out inspections and reporting defects, liaising with subcontractors and trades, keeping customers updated on complaint timelines, and conducting home demonstrations and inspections prior to customer move-in.
What experience is required to be considered for this position?
Candidates need direct defect experience within housing, ideally with management experience.
Who will the Customer Service Manager report to?
The Customer Service Manager will report to the Head of Customer Service.
Will there be any direct interaction with customers?
Yes, the role involves direct interaction with customers, including handling complaints and conducting home demonstrations.
Is there a need to work with subcontractors or tradespeople?
Yes, the Customer Service Manager will be responsible for dealing with subcontractors and trades as required.
What kind of inspections will the Customer Service Manager conduct?
The role involves conducting inspections to report defects and inspections prior to customers moving in.
How does the role facilitate communication with customers?
The Customer Service Manager is responsible for keeping customers up to date with timelines regarding their complaints.
What kind of support is provided for maintenance issues?
The Customer Service Manager will instruct maintenance technicians as necessary to resolve customer complaints.
How can candidates apply for this role?
Candidates can apply directly through the provided application link or contact Zoe Georgiou at the Fawkes & Reece London office for more information.