You need experience managing a team in retail, strong numerical and problem-solving skills, a flexible, can-do attitude, and the ability to think on your feet.

You will oversee the cash office and checkout, ensure top service standards, coach staff, secure cash and stock, and maintain a fun work environment for customers and colleagues.

Customer Relations

Sales & Business Development

Pension Plan

Performance Bonus

Maternity & Paternity Leave

Flexible Working

Large

B&M Retail, is a retail company specialising in providing a diverse range of products at affordable prices. Their ultimate mission is to offer customers exceptional value on everyday goods, including home and garden essentials, clothing, electronics, and more. B&M Retail's purpose centres around making quality products accessible to a wide audience, enhancing the shopping experience with budget-friendly options. By prioritising affordability and variety, they aim to cater to the needs of diverse customer demographics, fostering a positive and inclusive retail environment.

Retail & Consumer Goods

B&M Retail

Retail

<div>
 <p><b>Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? </b><b>Well, look no further...</b></p>
 <p><b> We are currently recruiting for a Customer Service Manager to join our store team </b><b>in Hathaway Retail Park, Chippenham!</b></p>
 <p><i> This is a full time role and being flexible with your working pattern will be essential.</i></p>
 <div>
  <b> About the Role</b>
 </div>
 <p><b> As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.</b></p>
 <p><b> You will also:</b></p>
 <ul>
  <li>Drive your team to deliver personable, polite and prompt service in the checkout area</li>
  <li>Act as a role model, displaying exceptional service to our customers</li>
  <li>Be highly visible and approachable to customers and your colleagues</li>
  <li>Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area</li>
  <li>Ensure compliance of company stock control procedures within the appropriate timelines</li>
  <li>Ensure company property, cash and stock are secure at all times</li>
  <li>Play a vital part in continuing to make our stores a fun place to work!</li>
 </ul>
 <p><b>About You</b></p>
 <p><b> Ideal candidates will be enthusiastic, focused &amp; driven team players with a passion for retail &amp; delivering great service!</b></p>
 <p><b> It is essential that applicants have the following:</b></p>
 <ul>
  <li>Experience of managing a small to medium sized team, in a fast-paced retail environment</li>
  <li>Strong numerical and problem solving skills</li>
  <li>A flexible approach and a ‘can do’ attitude</li>
  <li>The ability to think on your feet</li>
 </ul>
 <div>
  <div>
   <b>Why B&amp;M?</b>
  </div>
  <div></div>
  <div>
   At B&amp;M, we're not just any retailer. We're one of the fastest-growing in the UK, with over 720 stores and an exciting plan for new openings in 2024. Joining us means you can be a part of an extraordinary journey. But it's not just our rapid expansion that sets us apart; it's our unwavering commitment to our people. Our growth is huge and is showing no signs of slowing down…and with that, the possibilities for you are endless!
  </div>
 </div>
 <div></div>
 <div>
  <div>
   <b>What We Offer:</b>
  </div>
  <div></div>
  <ul>
   <li>Job stability and a clear path for your career progression and internal development</li>
   <li>Amazing on the job training</li>
   <li>10% store discount across all B&amp;M &amp; Heron Foods stores, with regular double discount events for you to enjoy!</li>
   <li>Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more</li>
   <li>Wellbeing support &amp; guidance through our Employee Assistance Programme</li>
   <li>A stable &amp; permanent 40 hour contract</li>
  </ul>
  <div>
   <b>Ready to join the B&amp;M journey and excel your career? Our roles don’t tend to be around for long, so apply now to avoid disappointment!</b>
  </div>
  <div></div>
  <div>
   <i>B&amp;M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.</i>
  </div>
 </div>
</div>


 Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? Well, look no further...
  We are currently recruiting for a Customer Service Manager to join our store team in Hathaway Retail Park, Chippenham!
  This is a full time role and being flexible with your working pattern will be essential.
 
   About the Role
 
  As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.
  You will also:
 
  Drive your team to deliver personable, polite and prompt service in the checkout area
  Act as a role model, displaying exceptional service to our customers
  Be highly visible and approachable to customers and your colleagues
  Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
  Ensure compliance of company stock control procedures within the appropriate timelines
  Ensure company property, cash and stock are secure at all times
  Play a vital part in continuing to make our stores a fun place to work!
 
 About You
  Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!
  It is essential that applicants have the following:
 
  Experience of managing a small to medium sized team, in a fast-paced retail environment
  Strong numerical and problem solving skills
  A flexible approach and a ‘can do’ attitude
  The ability to think on your feet
 
 
  
   Why B&M?
  
  
  
   At B&M, we're not just any retailer. We're one of the fastest-growing in the UK, with over 720 stores and an exciting plan for new openings in 2024. Joining us means you can be a part of an extraordinary journey. But it's not just our rapid expansion that sets us apart; it's our unwavering commitment to our people. Our growth is huge and is showing no signs of slowing down…and with that, the possibilities for you are endless!
  
 
 
 
  
   What We Offer:
  
  
  
   Job stability and a clear path for your career progression and internal development
   Amazing on the job training
   10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy!
   Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
   Wellbeing support & guidance through our Employee Assistance Programme
   A stable & permanent 40 hour contract
  
  
   Ready to join the B&M journey and excel your career? Our roles don’t tend to be around for long, so apply now to avoid disappointment!
  
  
  
   B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
  
 


Customer Service Manager

Requirements

Responsibilities

FAQs

What are the primary responsibilities of a Customer Service Manager at B&M?

Is this position full-time or part-time?

What skills are required for this position?

Where is the position located?

Are there opportunities for career progression at B&M?

What kind of training is provided for this role?

Are there any employee discounts available?

What benefits does B&M provide for employee well-being?

Is flexibility in working patterns required?

Is B&M an equal opportunity employer?

B&M Retail

Mission & Purpose