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Customer Service Manager

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  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

Requirements

  • Experience of managing a small to medium sized team, in a fast-paced retail environment
  • Strong numerical and problem solving skills
  • A flexible approach and a ‘can do’ attitude
  • The ability to think on your feet

Responsibilities

  • As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.
  • Drive your team to deliver personable, polite and prompt service in the checkout area
  • Act as a role model, displaying exceptional service to our customers
  • Be highly visible and approachable to customers and your colleagues
  • Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
  • Ensure compliance of company stock control procedures within the appropriate timelines
  • Ensure company property, cash and stock are secure at all times
  • Play a vital part in continuing to make our stores a fun place to work!

FAQs

What are the primary responsibilities of a Customer Service Manager at B&M?

The primary responsibilities include overseeing the cash office and checkout area, ensuring high standards of customer service, driving your team to deliver exceptional service, coaching colleagues, ensuring compliance with stock control procedures, and securing company property, cash, and stock.

Is this position full-time or part-time?

This is a full-time role.

What skills are required for this position?

Required skills include experience managing a small to medium-sized team in a fast-paced retail environment, strong numerical and problem-solving skills, a flexible approach with a ‘can do’ attitude, and the ability to think on your feet.

Where is the position located?

The position is located in Hathaway Retail Park, Chippenham.

Are there opportunities for career progression at B&M?

Yes, B&M offers clear paths for career progression and internal development.

What kind of training is provided for this role?

B&M provides amazing on-the-job training for new hires.

Are there any employee discounts available?

Yes, employees receive a 10% store discount across all B&M and Heron Foods stores, along with regular double discount events.

What benefits does B&M provide for employee well-being?

B&M offers well-being support and guidance through their Employee Assistance Programme.

Is flexibility in working patterns required?

Yes, being flexible with your working pattern will be essential for this role.

Is B&M an equal opportunity employer?

Yes, B&M Retail is committed to creating an inclusive and diverse environment for all colleagues.

Retail & Consumer Goods
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

B&M Retail, is a retail company specialising in providing a diverse range of products at affordable prices. Their ultimate mission is to offer customers exceptional value on everyday goods, including home and garden essentials, clothing, electronics, and more. B&M Retail's purpose centres around making quality products accessible to a wide audience, enhancing the shopping experience with budget-friendly options. By prioritising affordability and variety, they aim to cater to the needs of diverse customer demographics, fostering a positive and inclusive retail environment.

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