FAQs
What are the primary responsibilities of a Customer Service Manager at B&M?
The primary responsibilities include overseeing the cash office and checkout area, ensuring high standards of customer service, driving your team to deliver exceptional service, coaching colleagues, ensuring compliance with stock control procedures, and securing company property, cash, and stock.
Is this position full-time or part-time?
This is a full-time role.
What skills are required for this position?
Required skills include experience managing a small to medium-sized team in a fast-paced retail environment, strong numerical and problem-solving skills, a flexible approach with a ‘can do’ attitude, and the ability to think on your feet.
Where is the position located?
The position is located in Hathaway Retail Park, Chippenham.
Are there opportunities for career progression at B&M?
Yes, B&M offers clear paths for career progression and internal development.
What kind of training is provided for this role?
B&M provides amazing on-the-job training for new hires.
Are there any employee discounts available?
Yes, employees receive a 10% store discount across all B&M and Heron Foods stores, along with regular double discount events.
What benefits does B&M provide for employee well-being?
B&M offers well-being support and guidance through their Employee Assistance Programme.
Is flexibility in working patterns required?
Yes, being flexible with your working pattern will be essential for this role.
Is B&M an equal opportunity employer?
Yes, B&M Retail is committed to creating an inclusive and diverse environment for all colleagues.