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Customer Service Manager

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Walmart Canada

Aug 5

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Yorkton
  • Quick Apply

AI generated summary

  • You must be 16 years old or older to apply for this position.
  • You will ensure safe work processes, handle customer and associate concerns, monitor front-end associates, train staff, oversee transactions, maintain EAS systems, manage cash, and promote company programs.

Requirements

  • Age - 16 or older

Responsibilities

  • Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
  • Handles customer and Associate concerns and provide guidance as required.
  • Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
  • Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
  • Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
  • Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
  • Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
  • Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

FAQs

What is the role of a Customer Service Manager at Walmart Canada?

The Customer Service Manager coordinates front end operations to provide exceptional customer service, ensuring a positive shopping experience and customer loyalty while maintaining compliance with company programs and operational standards.

What are the main responsibilities of a Customer Service Manager?

The main responsibilities include ensuring safe work processes, handling customer and associate concerns, monitoring front end associates, providing training, overseeing transactions, ensuring EAS systems function properly, preparing registers for opening and closing, and promoting company initiatives.

What are the minimum qualifications for this position?

The minimum qualification is that applicants must be 16 years or older.

Are there preferred qualifications for this role?

No, there are no specific preferred qualifications listed for this position.

Where is the primary location for this job?

The primary location for this job is at 240 Hamilton Rd, Yorkton, SK S3N 4C6, Canada.

Does Walmart Canada accommodate disability-related needs for applicants and associates?

Yes, Walmart will accommodate the disability-related needs of applicants and associates as required by law.

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Walmart Canada

Helping Canadians Save Money so they can Live Better

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walmart Canada operates a chain of more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada's flagship online store, Walmart.ca, is visited by more than 1.5 million customers daily. With more than 100,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands. Walmart Canada has made a commitment to regeneration – focusing on equitable opportunity, sustainability, community, ethics and integrity. Since 1994, Walmart Canada has raised over $650 million to support communities across Canada.

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