FAQs
What is the main responsibility of the Customer Service Manager?
The main responsibility of the Customer Service Manager is to act as a contact person for technical and organizational issues in service realization, serving as the interface between sales and technology.
What qualifications are required for this position?
A degree in business administration or a comparable qualification is required.
What software skills are necessary for this role?
Good PC user skills, particularly in Office, Access, and Power BI, are necessary for this role.
What languages are required for this position?
Very good knowledge of both German and English is required.
How does Bosch value diversity and inclusion?
Bosch views diversity and inclusion as integral to its corporate culture and welcomes applications from all individuals, regardless of gender, age, disability, religion, ethnic origin, or sexual identity.
Who can I contact for questions about the application process?
Leyla Dogruyol from the Human Resources department can be contacted at +49 69 9540-1820.
Who can I reach out to for technical questions related to the job?
For technical questions related to the job, you can contact Dennis Schupp from the relevant department at +49 69 9540-1424.
Is there any emphasis on improving customer satisfaction in this role?
Yes, the Customer Service Manager actively works to stabilize and improve customer satisfaction in collaboration with the Key Account Manager.
What opportunities for flexible working arrangements are offered?
Bosch offers flexible working models, including various part-time options, remote work, and job sharing.
What size is the team that this position would be a part of?
The position is part of a motivated team comprised of over 3,600 employees across more than 50 locations in Germany.