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Customer Service Mitarbeiter in der Chemielogistik (m/w/d)

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DP World

23d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Logistics
  • Hamburg

AI generated summary

  • You need a completed training in logistics, C1 German/English, strong admin process knowledge, good time management, IT skills, and preferably experience in warehouse and hazardous goods management.
  • You will manage customer orders, handle import/export documentation, maintain item data, resolve complaints, oversee inventory, participate in reviews and audits, and support invoicing processes.

Requirements

  • Abgeschlossene Ausbildung als Kaufmann/-frau für Spedition und Logistikdienstleistung
  • Sprachkenntnisse: Deutsch (mind. C1) und sehr gute Englischkenntnisse (mind. C1)
  • Fundiertes Verständnis administrativer Prozesse
  • Effizientes Zeitmanagement und hohe Belastbarkeit
  • Gute IT-Kenntnisse, insbesondere in Microsoft Office
  • Von Vorteil: Erfahrung im Lagermanagement und im Umgang mit Gefahrgut
  • Teamfähigkeit, Engagement und sehr gute Kommunikationsfähigkeiten

Responsibilities

  • Verantwortung für die Disposition und Abwicklung von Kundenaufträgen, einschließlich Buchung und Priorisierung in ERP-Systemen
  • Erstellung, Bearbeitung und Dokumentation aller relevanten Import- und Exportformalitäten in Zusammenarbeit mit dem Zollbeauftragten
  • Sicherstellung einer reibungslosen Abwicklung von Kundenaufträgen im Tagesgeschäft
  • Erfassung und Pflege von Artikel-Stammdaten im CargoWare-System
  • Meldung und Bearbeitung von Reklamationen und Schäden
  • Leitung der Inventur für die zugeordneten Kunden
  • Teilnahme an Business Review Meetings, Zertifizierungen und Audits
  • Durchführung der Abrechnung und relevanter Buchungen zu Monats- und Jahresabschlüssen

FAQs

What is the primary responsibility of a Customer Service Mitarbeiter in der Chemielogistik?

The primary responsibility is to serve as a link between warehouse customers, the warehouse, and transportation companies, ensuring smooth operations and customer service.

Where is the job located?

The job is located in Hamburg-Altenwerder at a multi-user warehouse for hazardous materials and substances.

What are the key tasks of this role?

Key tasks include managing customer orders, preparing import/export documentation, ensuring smooth daily operations, managing complaints, conducting inventory, and participating in business reviews and audits.

What qualifications are required for this position?

A completed training as a Kaufmann/-frau für Spedition und Logistikdienstleistung and fluent German and English skills at C1 level are required. Additionally, knowledge of administrative processes and IT skills, particularly in Microsoft Office, are important.

Is experience in the logistics sector necessary?

While not mandatory, experience in warehouse management and handling hazardous goods is considered an advantage.

What working hours are expected for this role?

The working hours are from 07:00 to 16:00, with a 40-hour workweek; part-time options (30-hour workweek) are also available.

Are there opportunities for personal development within the company?

Yes, the company promotes personal development and training opportunities within an informal working atmosphere.

What benefits does DP World offer employees?

DP World offers an attractive benefits package including vacation pay, Christmas bonuses, corporate bike options, health insurance, retirement contribution, and various incentives.

What is the company culture like at DP World?

The company promotes a friendly environment with mutual respect, a focus on inclusion and diversity, and encourages team collaboration through events and regular team meetings.

How does DP World position itself in the global market?

DP World aims to facilitate global trade and enhance opportunities for customers and communities worldwide by integrating their various business areas and investing in innovative technologies.

We make trade flow, to change what’s possible for everyone.

Transportation
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. We make trade flow, to change what’s possible for everyone.