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Customer Service Officer

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Unilever

6d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Chennai
    Remote

AI generated summary

  • You need a full-time degree, 2 years in channel sales, skills in ROI and RS management, promotional activity execution, and decent communication in English and the local language.
  • You will drive sales through personal visits, enhance customer service, negotiate with RS, monitor competitors, assess team performance, and organize promotional activities within budget.

Requirements

  • Required a Minimum Fulltime Graduation
  • Minimum 2 years of Experience in Channel Sales.
  • Excellent in ROI Calculations C RS Distribution Management
  • Should be well-versed with RS appointment C Sales Planning
  • Conducting promotional activities C execution
  • Decent Communication in English and Local language is desired

Responsibilities

  • Achieve sales targets through personal selling (visiting market) and driving RS system.
  • Analyse how to improve the competitive position in the market through improved customer service.
  • Negotiate with his RS and develop his people on managing customers to obtain more business.
  • Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
  • Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
  • Within budget limits for brand activities organize promotion activities in consultation with the superiors.

FAQs

What is the primary purpose of the Customer Service Officer role?

The primary purpose of the Customer Service Officer is to drive sales and distribution for the company's products while managing their allocated territory and the customers.

What qualifications are required for this position?

A minimum full-time graduation is required for this position.

How many years of experience in Channel Sales is necessary?

A minimum of 2 years of experience in Channel Sales is necessary for this role.

What skills are essential for the Customer Service Officer?

Essential skills include excellent ROI calculations, RS distribution management, sales planning, and the ability to conduct and execute promotional activities.

Is experience in General Trade necessary?

Yes, a minimum of 2-5 years of experience in General Trade is required.

What type of communication skills are preferred for this role?

Decent communication skills in English and the local language are desired.

What kind of activities is the Customer Service Officer expected to organize?

The Customer Service Officer is expected to organize promotional activities within budget limits for brand activities in consultation with superiors.

How does the Customer Service Officer contribute to improving competitive positioning in the market?

The Customer Service Officer analyses ways to improve competitive positioning through enhanced customer service and provides feedback on competitive activities to the branch.

What type of selling methods are used to achieve sales targets?

Personal selling methods, including visiting the market, are used to achieve sales targets along with driving the RS system.

Will the Customer Service Officer need to negotiate with others?

Yes, the Customer Service Officer will need to negotiate with the RS and develop their people to manage customers effectively for obtaining more business.

A better business. A better world. A better you.

Manufacturing & Electronics
Industry
10,001+
Employees
1872
Founded Year

Mission & Purpose

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.