FAQs
What is the primary purpose of the Customer Service Officer role?
The primary purpose of the Customer Service Officer is to drive sales and distribution for the company's products while managing their allocated territory and the customers.
What qualifications are required for this position?
A minimum full-time graduation is required for this position.
How many years of experience in Channel Sales is necessary?
A minimum of 2 years of experience in Channel Sales is necessary for this role.
What skills are essential for the Customer Service Officer?
Essential skills include excellent ROI calculations, RS distribution management, sales planning, and the ability to conduct and execute promotional activities.
Is experience in General Trade necessary?
Yes, a minimum of 2-5 years of experience in General Trade is required.
What type of communication skills are preferred for this role?
Decent communication skills in English and the local language are desired.
What kind of activities is the Customer Service Officer expected to organize?
The Customer Service Officer is expected to organize promotional activities within budget limits for brand activities in consultation with superiors.
How does the Customer Service Officer contribute to improving competitive positioning in the market?
The Customer Service Officer analyses ways to improve competitive positioning through enhanced customer service and provides feedback on competitive activities to the branch.
What type of selling methods are used to achieve sales targets?
Personal selling methods, including visiting the market, are used to achieve sales targets along with driving the RS system.
Will the Customer Service Officer need to negotiate with others?
Yes, the Customer Service Officer will need to negotiate with the RS and develop their people to manage customers effectively for obtaining more business.