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Customer Service Officer

Nov 1

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
Customer Relations
Sales & Business Development
Chennai
Remote

Requirements

Required a Minimum Fulltime Graduation
Minimum 2 years of Experience in Channel Sales.
Excellent in ROI Calculations & RS Distribution Management
Should be well-versed with RS appointment & Sales Planning
Conducting promotional activities & execution
Decent Communication in English and Local language is desired

Responsibilities

Achieve sales targets through personal selling (visiting market) and driving RS system.
Analyse how to improve the competitive position in the market through improved customer service.
Negotiate with his RS and develop his people on managing customers to obtain more business.
Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
Within budget limits for brand activities organize promotion activities in consultation with the superiors.

FAQs

What is the main job purpose of the Customer Service Officer?

The main job purpose is to drive sales and distribution for the company's products while managing the allocated territory and customer relationships.

What kind of experience is required for this position?

A minimum of 2-5 years of experience in General Trade, Channel Sales, ROI calculations, and distributor handling is required.

What are the primary responsibilities of the Customer Service Officer?

Responsibilities include achieving sales targets through personal selling, analyzing competitive positioning, negotiating with RS, monitoring competitive activities, managing RS performance, and organizing promotional activities within budget limits.

What educational qualifications are necessary for this role?

A minimum full-time graduation is required for this position.

What are the key skills needed for this job?

Key skills needed include proficiency in ROI calculations, RS distribution management, sales planning, conducting promotional activities, and decent communication in English and the local language.

Is prior experience in channel sales required?

Yes, a minimum of 2 years of experience in channel sales is required for this role.

Will the Customer Service Officer be involved in promotional activities?

Yes, the Customer Service Officer is expected to organize and execute promotional activities in consultation with their superiors.

What is the location of this job?

The location of the job is Kakinada.

What grade level is this position classified as?

This position is classified as Grade 1A.

Is this position eligible for remote work?

Yes, this position supports remote work but operates in a hybrid format.

Unilever

A better business. A better world. A better you.

Manufacturing & Electronics

Industry

10,001+

Employees

1872

Founded Year

Mission & Purpose

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.