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Customer Service Officer

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Unilever

8d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Chennai

AI generated summary

  • You need a full-time degree, 2+ years in channel sales, strong ROI and distribution management skills, sales planning experience, ability to execute promotions, and good communication in English and local language.
  • You will achieve sales targets through market visits, analyze customer service improvements, negotiate with RS, monitor competition, assess sales team performance, and organize promotional activities.

Requirements

  • Required a Minimum Fulltime Graduation
  • Minimum 2 years of Experience in Channel Sales.
  • Excellent in ROI Calculations C RS Distribution Management
  • Should be well-versed with RS appointment C Sales Planning
  • Conducting promotional activities C execution
  • Decent Communication in English and Local language is desired

Responsibilities

  • Achieve sales targets through personal selling (visiting market) and driving RS system.
  • Analyse how to improve the competitive position in the market through improved customer service.
  • Negotiate with his RS and develop his people on managing customers to obtain more business.
  • Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
  • Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
  • Within budget limits for brand activities organize promotion activities in consultation with the superiors.

FAQs

What is the main role of a Customer Service Officer at Unilever?

The main role of a Customer Service Officer at Unilever is to drive sales and distribution for the company's products, manage the allocated territory and customers, and achieve sales targets through personal selling and effective customer service.

What are the minimum experience requirements for this position?

A minimum of 2-5 years of experience in General Trade and Channel Sales, including experience with ROI calculations and distributor handling, is required for this position.

Is there a specific educational background needed for the Customer Service Officer role?

Yes, a minimum full-time graduation is required for this position.

What skills are essential for a Customer Service Officer?

Essential skills include proficiency in ROI calculations, RS distribution management, sales planning, executing promotional activities, and good communication skills in English and the local language.

Will the Customer Service Officer be required to conduct market visits?

Yes, the Customer Service Officer will be required to achieve sales targets through personal selling, which involves visiting the market.

Are there opportunities for professional development in this role?

Yes, Unilever promotes mentorship and inspiration through its business leaders and colleagues, providing opportunities for professional growth and development.

How does this role interact with competitors?

The Customer Service Officer is expected to closely monitor competitive activities and provide feedback to the branch to take appropriate action to counter such activities.

What types of activities will the Customer Service Officer organize within budget limits?

The Customer Service Officer will organize promotional activities in consultation with their superiors, all within budget limits for brand activities.

Is experience in promotional activities relevant for this position?

Yes, experience in conducting and executing promotional activities is relevant and required for the Customer Service Officer role.

What type of environment can one expect while working at Unilever?

Unilever offers an inspiring and supportive work environment where individuals can channel their purpose, bring fresh ideas, and make a real impact while being surrounded by inspiring leaders and peers.

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Unilever

A better business. A better world. A better you.

Manufacturing & Electronics
Industry
10,001+
Employees
1872
Founded Year

Mission & Purpose

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.