Logo of Huzzle

Customer Service Officer

  • Job
    Part-time
    Entry & Junior Level
  • Hospitality & Retail
  • £22.3K
  • Wolverhampton

Requirements

  • Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)
  • A passion for excellent customer service with a positive, enthusiastic and resilient approach
  • Proven success in achieving targets, objectives or deadlines
  • Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
  • Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
  • The ability to work in a fast paced environment

Responsibilities

  • Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
  • Identifying and addressing customer’s needs
  • Cash management control
  • Utilizing various internal systems to update customer records
  • Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
  • Protecting and educating customers against fraud and scams
  • Engaging with customers from various backgrounds including those who may be vulnerable
  • Working towards personal/team targets and objectives
  • Adhering to day to day regulatory and compliance requirements
  • Working as part of a team, sharing and identifying ways to improve the service provided by the branch
  • Participating in community outreach work and charity projects

Finance
Industry
1001-5000
Employees
1872
Founded Year

Mission & Purpose

Our story began in 1872 in Victorian Rochdale and the co-operative values on which our bank was built 150 years ago still stand today. They are more than the foundations of the bank, they are what connect us together – colleagues, customers, the businesses who bank with us, charities we support and the issues we stand for. Since 1992, our unique customer-led Ethical Policy gives our customers a say in how their money is used and commits us to campaigning for the causes that matter to them. Because unlike a lot of banks, we understand the power your money has, and the difference it can make to the planet, people, and the community. We haven’t financed the production or extraction of fossil fuels for over 20 years and we won’t do business with organisations that fail to implement basic human rights. Do you know how your bank invests your money? Not many people do.