Logo of Huzzle

Find 35,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

Customer Service Officer

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Chennai
    Remote

AI generated summary

  • You need a full-time degree, 2 years in channel sales, expertise in ROI calculations and distribution management, sales planning skills, and decent communication in English and local language.
  • You will drive sales through personal visits, analyze market competition, negotiate with the sales team, monitor performance, and organize promotional activities within budget.

Requirements

  • Required a Minimum Fulltime Graduation
  • Minimum 2 years of Experience in Channel Sales.
  • Excellent in ROI Calculations C RS Distribution Management
  • Should be well-versed with RS appointment C Sales Planning
  • Conducting promotional activities C execution
  • Decent Communication in English and Local language is desired

Responsibilities

  • The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.
  • Achieve sales targets through personal selling (visiting market) and driving RS system.
  • Analyse how to improve the competitive position in the market through improved customer service.
  • Negotiate with his RS and develop his people on managing customers to obtain more business.
  • Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
  • Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
  • Within budget limits for brand activities organize promotion activities in consultation with the superiors.

FAQs

What is the primary purpose of the Customer Service Officer role at Unilever?

The Customer Service Officer is responsible for driving sales and distribution of company products, managing their allocated territory, and enhancing customer relationships.

What are the key responsibilities of a Customer Service Officer?

Key responsibilities include achieving sales targets through personal selling, analyzing competitive positioning, negotiating with regional sales teams, monitoring competitive activities, and organizing promotional activities within budget limits.

What are the educational requirements for this position?

A minimum full-time graduation is required for the Customer Service Officer role.

How much experience is needed for this role?

A minimum of 3+ years of experience in General Trade, Channel Sales, and a minimum of 2 years of experience specifically in Channel Sales is required.

What skills are necessary for a Customer Service Officer at Unilever?

Necessary skills include proficiency in ROI calculations, distributor management, sales planning, conducting promotional activities, and decent communication skills in English and the local language.

Where is the Customer Service Officer position located?

The position is located in Coimbatore.

Is experience in distributor handling important for this role?

Yes, experience in distributor handling is crucial, as it is part of the role's responsibilities.

Will I be required to visit the market regularly?

Yes, personal selling that involves visiting the market is a key part of achieving sales targets for this role.

What kind of promotional activities would the Customer Service Officer be organizing?

The Customer Service Officer would organize promotional activities in consultation with their superiors, focusing on brand activities within budget limits.

Is knowledge of the local market important for this job?

Yes, understanding the local market and competitive activities is essential to improving customer service and sales performance.

A better business. A better world. A better you.

Manufacturing & Electronics
Industry
10,001+
Employees
1872
Founded Year

Mission & Purpose

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.