FAQs
What is the primary purpose of the Customer Service Officer role at Unilever?
The Customer Service Officer is responsible for driving sales and distribution of company products, managing their allocated territory, and enhancing customer relationships.
What are the key responsibilities of a Customer Service Officer?
Key responsibilities include achieving sales targets through personal selling, analyzing competitive positioning, negotiating with regional sales teams, monitoring competitive activities, and organizing promotional activities within budget limits.
What are the educational requirements for this position?
A minimum full-time graduation is required for the Customer Service Officer role.
How much experience is needed for this role?
A minimum of 3+ years of experience in General Trade, Channel Sales, and a minimum of 2 years of experience specifically in Channel Sales is required.
What skills are necessary for a Customer Service Officer at Unilever?
Necessary skills include proficiency in ROI calculations, distributor management, sales planning, conducting promotional activities, and decent communication skills in English and the local language.
Where is the Customer Service Officer position located?
The position is located in Coimbatore.
Is experience in distributor handling important for this role?
Yes, experience in distributor handling is crucial, as it is part of the role's responsibilities.
Will I be required to visit the market regularly?
Yes, personal selling that involves visiting the market is a key part of achieving sales targets for this role.
What kind of promotional activities would the Customer Service Officer be organizing?
The Customer Service Officer would organize promotional activities in consultation with their superiors, focusing on brand activities within budget limits.
Is knowledge of the local market important for this job?
Yes, understanding the local market and competitive activities is essential to improving customer service and sales performance.