FAQs
What is the duration of the Customer Service Operations Administrator position?
The position is a 6-month fixed-term contract (FTC).
What are the main responsibilities of the Customer Service Operations Administrator?
The main responsibilities include providing administrative support for B2B seasonal setups, supporting the CRM and Contact Management System, assisting with day-to-day reporting, and managing tasks related to EMEA Wholesale and Distributor Order books.
Is experience in the fashion retail industry required for this role?
While a keen interest in the fashion retail industry is preferred, it is not explicitly required.
What kind of support will I receive for professional development?
Deckers Brands offers extensive opportunities for personal and professional development, including a Global Mentorship Programme.
What kind of working environment does Deckers Brands offer?
Deckers Brands provides a hybrid and flexible working environment.
What benefits are included with this position?
Benefits include 27 days of holidays plus bank holidays, extra perks and discounts, volunteering opportunities, and support for growth and development.
Is the company committed to diversity and inclusion?
Yes, Deckers Brands is committed to creating a diverse and inclusive workplace and welcomes applicants from various backgrounds.
What skills are preferred for the Customer Service Operations Administrator role?
Proficiency in Microsoft applications and intermediate skills in Excel are preferred, along with experience in a Customer Service environment, either B2B or B2C.
What is the company’s stance on work-life balance?
The company promotes work-life balance through flexible working arrangements and the opportunity to enjoy half-day Fridays when workloads permit.
Do I need to work on-site, or is there flexibility?
The role is hybrid, meaning there is a combination of remote work and in-office responsibilities, providing flexibility in how you work.