FAQs
What is the job title for this position?
The job title is Customer Service & Operations Analyst.
Where is this role based?
This role is based in India.
What are the main responsibilities of a Customer Service & Operations Analyst?
The main responsibilities include providing support to customers and colleagues, responding to queries, identifying barriers to performance, coordinating improvements, and maintaining records of operations.
Is this a full-time or part-time role?
This role is offered at an associate level, typically indicating it is a full-time position.
What skills are required for this position?
Required skills include excellent planning and organizational skills, attention to detail, experience in analyzing performance data, knowledge of contact center operations, and proficiency in Microsoft Office, particularly Excel.
Will there be opportunities for career advancement in this role?
Yes, the role presents a chance to hone analytical skills and advance in a fast-paced environment.
What kind of training will be provided?
The role involves delivering impactful training sessions, which suggests that there will be opportunities for ongoing training and development.
Is experience in writing process documents necessary for this role?
Yes, experience in writing process documents like Standard Operating Procedures (SOP) is required.
How will data be utilized in this role?
Data will be transformed into interactive insights such as creative dashboards and management information to improve efficiency and customer service.
What types of performance metrics should candidates understand?
Candidates should have an understanding of contact center operations and related performance metrics.