FAQs
What is the job title for this position?
The job title is Customer Service Professional II.
What benefits does Manulife offer for this position?
Manulife offers competitive salary packages, performance bonuses, Day 1 HMO with free coverage for dependents, retirement savings benefit, and an extensive training resources among other benefits.
Is prior call center experience required?
Yes, at least one to two years of call center experience (international voice) is required.
What educational background is preferred for this position?
Candidates should have completed high school, senior high, vocational courses, or at least one year of a bachelor's program.
Are there any specific communication skills required for this job?
Yes, excellent English communication skills (both spoken and written) are a must for this position.
What is the work schedule like for this position?
The role requires amenability to work full-time at night, including shifting schedules, weekends, and Philippine holidays if necessary.
Where is the job location?
The job is located at U.P. Ayala Land Technohub, Quezon City.
Is the work arrangement for this position only onsite?
No, it is a hybrid work arrangement, meaning candidates should be amenable and ready to work both onsite and from home as needed.
What skills are deemed essential for hiring?
Essential skills include strong customer service skills, analytical and problem-solving skills, the ability to multi-task, and a minimum keyboarding speed of 35 words per minute.
Is experience in the insurance or healthcare industry preferred?
Yes, call center experience focused in customer service, insurance, and healthcare is considered a "nice to have" for this position.
How does Manulife approach diversity in hiring?
Manulife is an Equal Opportunity Employer and strives to attract, develop, and retain a diverse workforce, fostering an inclusive work environment that embraces various cultures and individuals.