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Customer Service Rep Associate | Flex

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Allianz

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • $43K - $47K
  • Minneapolis

AI generated summary

  • You need a high school diploma, excellent computer skills, and customer service focus. Be ready to work any shift between 7am-6pm and have a fast, reliable internet connection for remote work.
  • You will answer calls, build relationships, provide clear information, support website navigation, research, follow up, and ensure clients feel valued.

Requirements

  • High School Diploma or GED required
  • Aim to exceed standard call center metrics while providing excellent customer service
  • Computer proficiency skills
  • Process, focused on customer relationships
  • Work shift-times between 7am-6pm
  • For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed

Responsibilities

  • Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
  • Build relationships by listening, paraphrasing, and problem solving
  • Provide clear information
  • Manage a diverse clientele
  • Emphasis on attendance and punctuality
  • Support basic Allianz Website registration and navigation
  • Research required information using available resources
  • Follow up with Customers or Financial Professionals
  • Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued

FAQs

What are the working hours for this position?

The working hours for this position are exclusively Monday-Friday, with no evenings or weekends required.

Is remote work available for this position?

Remote work is available, however employees who live within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week.

What are the main responsibilities of a Customer Service Rep Associate in this role?

The main responsibilities include providing prompt and accurate responses to telephone inquiries from Customers and Financial Professionals, answering inquiries on product features, understanding product performance, educating callers on self-service features, taking and keying trade instructions, and exceeding published benchmarks related to soft skills, accuracy, call handle time, and attendance.

What training will be provided for this position?

Training will be provided on our products in a structured and active inbound contact-center environment to ensure Customer Service Rep Associates are equipped to effectively assist callers.

Who will the Customer Service Rep Associate report to in this position?

The Customer Service Rep Associate will report into a Contact Center Supervisor.

Allianz

Our purpose: We secure your future. Our promise is to give confidence in tomorrow.

Finance
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.