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Customer Service Representative

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Concentrix

17d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Johannesburg

AI generated summary

  • You must have 6 months of international call center and target-driven sales experience, passed Grade 12, speak English well, and be able to work night shifts. Self-motivation is essential.
  • You’ll manage escalated cases, ensure first contact resolution, share knowledge, provide excellent customer experiences, verify information, and proactively address customer concerns.

Requirements

  • Have a minimum of 6 months international Call Centre experience (essential)
  • Have a minimum of 6 months target driven sales experience (essential)
  • Passed Grade 12
  • Ability to work shifts aligned to US business hours (Night shift)
  • Proficient in English verbal communication
  • Are self-motivated and highly responsible

Responsibilities

  • Taking ownership of high profile, escalated cases from beginning to resolution
  • Manage work order within business SLA's
  • Consistently applying agreed behavioural and compliance standards
  • Sharing knowledge and skills with other members of the team
  • Communicating new information that is relevant to the campaign to colleagues, customers and managers
  • Developing and maintaining current knowledge of the campaign
  • Ensuring first contact resolution at all times
  • Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
  • Providing excellent customer experiences at all time
  • Verifying and updating customer information
  • Proactively offer solutions to any issues or concerns that customers might face

FAQs

What are the working hours for the Customer Service Representative position?

The working hours for this position are from 5pm to 4am, supporting a US campaign.

What is the salary for this role?

The monthly salary for this role is R9,524, which includes campaign and night-shift allowances as well as a location allowance.

Is there a bonus structure for this position?

Yes, there is an additional bonus earning potential of up to R4,500.

What qualifications are required to apply for this position?

Applicants must have a minimum of 6 months international Call Centre experience, 6 months target-driven sales experience, and must have passed Grade 12.

Do I need to be fluent in any specific language?

Proficiency in English verbal communication is essential for this role.

Are there any benefits associated with this job?

Yes, benefits include a fantastic Employee Assistance Programme (EAP), medical aid for the main member, subsidized transport, and group life cover.

Is this position open to applicants from outside South Africa?

No, only applicants who are legally authorized to work in South Africa will be considered for this position.

What does Concentrix do to support employee well-being?

Concentrix provides various tools and support to help employees be the best version of themselves, including benefits like the Employee Assistance Programme.

What is the company's stance on equal opportunity employment?

Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

Can I work shifts for this position if I'm only available during the day?

No, this role requires the ability to work night shifts aligned with US business hours.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.