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Customer Service Representative

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WorkatHome-JobBoard

14d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Cincinnati

AI generated summary

  • You need a high school diploma or GED, strong communication skills, reliability, and moderate computer skills. Product knowledge is a plus.
  • You will handle customer inquiries, process orders, adjust pricing, maintain inventory, ensure shipping efficiency, build relationships, and support account reps for customer satisfaction.

Requirements

  • Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
  • Reliability, organization, and attention to detail required.
  • Strong communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
  • Product knowledge is preferred.

Responsibilities

  • Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • May handle customer returns.
  • Performs other duties as assigned.

FAQs

What are the primary responsibilities of a Customer Service Representative at Motion Industries?

The primary responsibilities include accurately fulfilling customer orders, managing incoming customer calls, responding to inquiries, placing orders via various methods, building customer relationships, ensuring inventory levels, determining shipping methods, and expediting backorders.

What qualifications are required for this position?

Typically requires a high school diploma or GED and zero to three years of related experience, or an equivalent combination.

What skills are essential for a Customer Service Representative?

Essential skills include reliability, organization, attention to detail, strong communication skills (written, verbal, and listening), ability to multi-task, time management skills, and moderate computer skills.

Can this role involve making pricing adjustments?

Yes, the Customer Service Representative may adjust non-contract customer pricing based on competition while maximizing profit for Motion Industries.

Is prior product knowledge necessary for this position?

Product knowledge is preferred but not strictly necessary.

Do Customer Service Representatives handle customer returns?

Yes, Customer Service Representatives may handle customer returns as part of their job duties.

What is the policy on order approvals for Customer Service Representatives?

Representatives may place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.

Is there potential for career advancement within Motion Industries?

Yes, Motion Industries encourages internal promotions and career development opportunities for its employees.

What benefits does Motion Industries offer?

Motion Industries offers an excellent benefits package including healthcare coverage options, 401(k), tuition reimbursement, vacation, sick leave, and holiday pay.

How can I express interest in future job opportunities at Motion Industries?

You can express interest by joining the Talent Community or creating an account to set up email alerts for new job postings that meet your interests.

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