Logo of Huzzle

Customer Service Representative

image

Staples

10d ago

  • Job
    Full-time
    Entry & Junior Level
  • Hospitality & Retail
  • Ottawa

Requirements

  • Three months to one year of related experience is preferred.
  • Proven track record of achieving customer service excellence.
  • Ability to resolve customer concerns in a diplomatic manner.
  • Ability to communicate with and engage customers effectively using a variety of mediums.
  • Curious
  • Approachable
  • Passionate
  • Solutions Finder

Responsibilities

  • As the Customer Service Representative, you’re responsible for the customer experience in the front end of the store. You demonstrate your passion by exhibiting a high degree of customer awareness while accurately and expediently processing customers at the checkout. You connect, share your knowledge and enthusiasm, and partner in a consultative manner with our customers and other associates to offer solutions that help them achieve their working & learning goals.
  • Specifically, you will:
  • Be a dynamic inspiring partner to customers by providing an exceptional experience while processing all types of purchases, resolving customer opportunities, and completing returns and exchanges. You’ll handle a wide range of purchases including buy-online-pickup-in-store (BOPIS), services pickups and special orders.
  • Take the opportunity to suggest value add sales and services to customers. Connect, Share, and Partner by offering relevant programs/promotions to add value.
  • You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
  • Stock and maintain front-end racks/shelves and merchandise areas.
  • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.

Hybrid & happy. Delivered. Let Staples’ expertise and curated products help you stay connected, productive and inspired.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts.