FAQs
What are the key responsibilities of a Customer Service Representative at William Hill?
As a Customer Service Representative, you will be responsible for welcoming customers, processing bets, assisting with customer queries, demonstrating the use of betting terminals, building customer relationships, championing safer gambling, and supporting managers with shop displays and opening/closing activities.
What are the working hours for this position?
Our shops have varying opening times between 8am-10pm, Monday to Sunday. Shifts are on a rota basis and will include evening and weekend work.
What kind of benefits does William Hill offer?
William Hill offers competitive benefits including various full and part-time hours, annual pay reviews, bonuses, 28 days holiday (pro rata), a paid birthday day off, subsidised travel, a pension plan, sharesave scheme, perks and discounts, training and development opportunities, and a Cycle to Work scheme.
What is the minimum age requirement for this job?
The minimum age requirement is 18+, as this is a legal requirement.
Is there a location allowance for this role?
Yes, for roles within the M25, there is a location allowance of an additional 50p per hour on top of the base salary.
How can I progress in my career at William Hill?
William Hill promotes from within and nurtures a culture of career development, supporting your growth through various opportunities.
What is the application process for this role?
After applying, the Talent Acquisition team will review your application. If successful, you will receive an email with a link to complete an online assessment via HireVue, followed by an interview for successful candidates.
Who is evoke?
Evoke is the new name for 888 Holdings, which includes well-known brands like William Hill, 888, and Mr Green. The company embraces change and progress, focusing on delivering world-class betting and gaming experiences.
Does William Hill provide training for new employees?
Yes, William Hill offers training and development programs to support new employees and help them maximize their potential.
What type of customers will I be interacting with?
You will be engaging with customers from all walks of life, providing assistance and building relationships within the community.