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Customer Service Representative

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
  • Vancouver

AI generated summary

  • You need a Bachelor’s degree, 1-2 years of related work experience, coachable attitude, collaborative mindset, problem-solving skills, ability to manage multiple projects, and willingness to learn new software.
  • You will be responsible for managing inbound customer interactions, triaging requests, solving unique scenarios, collaborating with the growth team, providing feedback, and documenting processes for team growth.

Requirements

  • Bachelor’s degree
  • 1-2 years of work experience in customer success, or a related industry
  • A willingness to learn and a coachable attitude
  • Ability to thrive in a dynamic, collaborative team environment
  • Desire to find creative solutions to challenges and problems
  • Ability to juggle multiple projects and work independently
  • Aptitude for learning and using new software

Responsibilities

  • Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
  • Triage requests to the appropriate teams to ensure a seamless, high-quality experience
  • Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
  • Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
  • Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
  • Document and build playbooks to support team growth and development

FAQs

What are the primary responsibilities of a Customer Service Representative at BrainStation?

The primary responsibilities include handling all inbound inquiries across various channels and platforms, delivering unparalleled customer experiences, and contributing to BrainStation's overall success.

What qualities are important for someone to be successful as a Customer Service Representative at BrainStation?

Important qualities include being fascinated with technology, education, and growth, having a passion for creating great customer experiences, and being eager to contribute to the success of BrainStation.

Can you provide more information about the intersection of technology, education, and growth in this role?

In this role, you will be working with a brand that focuses on providing innovative digital education solutions to help individuals and businesses grow. You will play a key role in delivering a high-quality customer experience within this dynamic and fast-paced industry.

BrainStation is the global leader in digital skills training and workforce transformation.

Education
Industry
201-500
Employees
2012
Founded Year

Mission & Purpose

BrainStation is a tech-focused education company that offers a wide range of learning experiences and training programs in areas such as data science, design, development, marketing, and product management. They provide both in-person and online courses, workshops, and bootcamps to help individuals and businesses stay ahead in the rapidly evolving tech and digital landscape. BrainStation's ultimate mission is to empower individuals and organisations with the skills and knowledge they need to thrive in the digital age. Their purpose lies in bridging the skills gap by offering practical and hands-on training that aligns with industry trends and demands. By delivering high-quality education and fostering a community of learners and industry experts, BrainStation aims to equip professionals with the tools to drive innovation, advance their careers, and contribute to the growth and transformation of the tech and digital sectors.

Culture & Values

  • Excellence + Innovation

    These are core values that influence everything we do – from the learning experiences we deliver to culture and workspaces.

  • Learning + Education

    Team members are encouraged to improve their skills through continued learning, including access to BrainStation courses.

  • Leadership + Development

    We are committed to developing our team members into thought leaders through mentorship and direct engagement.

  • Communities + Families

    Through fundraising, benefits, and outreach programs, we support our team members, their families, and their communities.

Benefits

  • Excellent Vacation Policy

  • Flexible Working Hours

  • Access to Learning Opportunities

  • Parental Leave Program

  • Retirement Planning

  • Health Benefits

  • Technology Budget

  • Socials, Outings + Retreats

  • Stocked Kitchens + Lounges

  • Mentorship + Development

  • Work From Home Flexibility

  • Sports Teams + Clubs

  • Service Recognition Programs

  • Annual Travel Budget

  • Team Meals