Customer Service Representative

Amtrak

Feb 21, 2024

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Chicago

Requirements

Proficient with baggage and express operation, and be able to quote rates and information
Able to lift items that weigh up to 50lbs
Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor,)
Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets
Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies
Familiar with the operation of the Passenger Information Display System
Communications and interpersonal skills:
Must have excellent written and oral communication skills.
The ability to maintain a positive, good-natured attitude is essential.
Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems

Responsibilities

The incumbent will be responsible for greeting, servicing and general comfort of each passenger
Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains
Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports
Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station
Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.
Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms
Required to perform janitorial duties
Handle checked baggage, package express and company materials in the station and on/off train

Amtrak

Your Future Rides with Amtrak

Transportation

Industry

10,001+

Employees

1971

Founded Year

Mission & Purpose

Moving America Where it wants to go. We are not just a railroad; we are a company that moves people. With 21,000 route miles in 46 states, the District of Columbia and three Canadian provinces, Amtrak operates more than 300 trains each day – at speeds up to 150 mph – to more than 500 destinations. We move customers where they want to go by responding to their wants and needs. And by doing so, we connect communities, economies and families that make our nation great. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the Unites States. Our mission is to provide safe transportation in the most efficient way possible, while ensuring that our customers get a consistent, high quality experience. Carrying out this mission, and ultimately achieving our vision, hinges on our employees.