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Customer Service Representative

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Barcelona

AI generated summary

  • You must be bilingual in Swedish and advanced in English, have customer service experience, basic sales skills, and knowledge of Windows/MS Office.
  • You will respond to customer inquiries, provide advice for satisfaction, escalate service issues, and collaborate with supervisors on specific projects as needed.

Requirements

  • Are proficient or bilingual in Swedish and advanced in English
  • Have previous experience in a similar position and industry
  • Have basic sales skills, upselling and cross-selling
  • Are in good disposition to work in a customer service environment
  • Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

Responsibilities

  • Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
  • Escalate potential service issues
  • Liaise with Supervisors/ Mentors on specific projects where requested

FAQs

Do I need to speak any specific languages for this position?

Yes, you need to be proficient or bilingual in Swedish and advanced in English.

What is the working schedule for this role?

The working schedule is Monday to Friday from 09:00 to 18:00.

Is this a permanent position?

Yes, this is an indefinite contract position.

What kind of training will I receive?

You will receive full paid training on the company and the project you will be working on, including ongoing support.

What are the opportunities for professional growth?

Concentrix offers career development programs and specialized courses, as well as a range of FREE Learning and Leadership Development programs.

What are the salary and bonus expectations for this role?

The salary is €20,900 gross per year, with the potential to earn up to €1,800 gross per year in bonuses.

Where is the job located?

The job is located in Barcelona, at C/ de la Selva de Mar, 129.

What is the company’s stance on diversity and equal opportunity?

Concentrix is committed to equal employment opportunities for all candidates and maintaining a work environment free from discrimination and harassment.

Are there any incentives for referring friends?

Yes, there are bring-a-friend (referral) bonus opportunities available.

Do I need previous experience for this position?

Previous experience in a similar position and industry is preferred.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.