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Customer Service Representative

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Concentrix

14d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Barcelona

AI generated summary

  • You must be bilingual in Italian and advanced in English; customer care skills; ability to resolve or escalate issues; excellent communication; knowledge of IT platforms and applications is a plus.
  • You will handle customer inquiries through various channels, log details, ensure timely resolutions, maintain product knowledge, escalate issues to your Mentor, and complete administrative tasks.

Requirements

  • Are proficient or bilingual in Italian with an advanced level of English. Spanish is a plus!
  • Have customer care skills – ability to listen to and understand the customers’ need
  • Can take ownership of, and progress calls to resolution or to escalate call to resolution
  • Have excellent communication skills and adaptability
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

Responsibilities

  • Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
  • Log call details onto call management systems and provide response and resolution within SLA.
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers.
  • Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
  • Understand and comply with administrative duties.

FAQs

What is the job title for this position?

The job title is Customer Service Representative (Italian-speaking).

Where is the job located?

The job is located in Barcelona, Spain.

What are the working hours for this job?

The working hours are part-time, specifically 39 hours per week, from Monday to Friday, 9:00 AM to 6:00 PM.

What languages are required for this position?

Proficiency in Italian and an advanced level of English are required, with Spanish as a plus.

What kind of contract is offered?

A temporary contract is offered.

What is the salary for this position?

The salary is 18,400 euros gross per year, with the potential to earn up to 1,200 euros gross per year in bonuses.

What benefits are available to employees in this role?

Benefits include full paid training, referral bonuses, career development programs, specialized courses, and language classes.

Is prior experience in customer service necessary?

Prior experience is beneficial, but the company encourages applicants who may not check every box to apply anyway.

What kind of training will be provided?

The company provides full paid training on the company and the specific project you'll be working on.

Does this company support career growth?

Yes, the company supports career growth, offering various free learning and leadership development programs, with 80% of managers promoted from within.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.