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Customer Service Representative

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Concentrix

16d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You must be fluent in Spanish and English (C1), possess strong analytical skills, be familiar with mobile apps and online platforms, and preferably have prior customer service experience.
  • You will assist customers via phone, email, chat, and social media, resolve technical issues, guide account setups, and escalate complex problems while ensuring a positive experience.

Requirements

  • Have a High level of Spanish (Oral and written) and are fluent in English (C1)
  • Have strong analytical and troubleshooting skills to resolve customer queries effectively.
  • Are Familiar with mobile apps, digital payments, and online platforms.
  • Have the ability to understand customer concerns fully and provide appropriate solutions.
  • Previous experience in customer service, support roles, or call centers is often preferred.

Responsibilities

  • Provide assistance through phone, email, chat, or social media platforms.
  • Answer questions about features, functionality, and account setup.
  • Help customers resolve app-related technical issues, such as login errors or payment delays.
  • Guide users through the account creation or identity verification process.
  • Build and maintain a positive customer experience by being empathetic and professional.
  • Escalate unresolved or complex issues to higher-level support or technical teams.

FAQs

What language skills are required for this position?

A high level of Spanish (oral and written) is required, along with fluency in English (C1).

What kind of experience is preferred for this role?

Previous experience in customer service, support roles, or call centers is often preferred.

What kind of training will be provided?

Full paid training on the company and the project you'll be working on will be provided.

Where is the job located?

The job is located in Lisbon, Portugal, at Av. Mediterraneo, N°1.

Is this a full-time position?

Yes, it is a full-time position with indefinite contracts available, negotiable depending on experience and client needs.

What benefits does the company offer?

The company offers a competitive salary, performance bonus, career development programs, specialized courses, language classes, and a bring-a-friend referral bonus.

What kind of skills are necessary for success in this role?

Strong analytical and troubleshooting skills are necessary to resolve customer queries effectively, along with the ability to understand customer concerns and provide appropriate solutions.

What type of customer support will I provide?

You will provide assistance through phone, email, chat, or social media platforms, answering questions about features, functionality, and account setup, as well as resolving app-related technical issues.

Are there opportunities for career growth?

Yes, there is significant potential for career growth, with about 80% of managers and leaders promoted from within the company.

What is the company's stance on equal employment opportunities?

Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.