FAQs
What language skills are required for this position?
A high level of Spanish (oral and written) is required, along with fluency in English (C1).
What kind of experience is preferred for this role?
Previous experience in customer service, support roles, or call centers is often preferred.
What kind of training will be provided?
Full paid training on the company and the project you'll be working on will be provided.
Where is the job located?
The job is located in Lisbon, Portugal, at Av. Mediterraneo, N°1.
Is this a full-time position?
Yes, it is a full-time position with indefinite contracts available, negotiable depending on experience and client needs.
What benefits does the company offer?
The company offers a competitive salary, performance bonus, career development programs, specialized courses, language classes, and a bring-a-friend referral bonus.
What kind of skills are necessary for success in this role?
Strong analytical and troubleshooting skills are necessary to resolve customer queries effectively, along with the ability to understand customer concerns and provide appropriate solutions.
What type of customer support will I provide?
You will provide assistance through phone, email, chat, or social media platforms, answering questions about features, functionality, and account setup, as well as resolving app-related technical issues.
Are there opportunities for career growth?
Yes, there is significant potential for career growth, with about 80% of managers and leaders promoted from within the company.
What is the company's stance on equal employment opportunities?
Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.