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Customer Service Representative

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Barcelona

AI generated summary

  • You must speak Turkish and English, have 1+ year in retail, know sales techniques, be customer-driven, possess qualification skills, excel in customer care, and use Windows/MS Office.
  • You will handle incoming calls from customers, log details, provide solutions within SLAs, maintain product knowledge, and ensure service agreements are met.

Requirements

  • Have a proficient or bilingual level of Turkish and advanced level of English
  • Have minimum of 1-year relevant experience in fashion retail or retail
  • Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
  • Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads
  • Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
  • Have exceptional customer-facing and customer-care skills
  • Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office

Responsibilities

  • Take incoming customer and from boutiques and shops calls and solve users’ demands
  • Log call details onto call management systems and provide response and resolution within SLA
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers
  • Ensure contractual SLA is maintained

FAQs

What is the location of the Customer Service Representative position?

The position is located in Barcelona, Spain.

What language skills are required for this role?

A proficient or bilingual level of Turkish and an advanced level of English are required.

Is this position full-time or part-time?

This is a full-time position, with a permanent contract for 39 hours per week.

What are the working hours for this job?

The working hours are rotative Monday to Saturday between 8:00 AM and 7:00 PM.

What salary and bonuses can I expect in this position?

The salary is 18,400 euros gross per year, with an opportunity to earn up to 1,200 euros gross per year in bonuses.

Is prior experience necessary for this role?

Yes, a minimum of 1-year relevant experience in fashion retail or retail is required.

Is training provided for new employees?

Yes, full paid training on the company and the project you'll be working on is provided.

What opportunities for career development are available?

There are career development programs and specialized courses available for employees.

How does Concentrix ensure an inclusive work environment?

Concentrix is committed to equal employment opportunities for all candidates and promotes a work environment free from discrimination and harassment.

How can I apply for this position?

You can apply by submitting your application through the provided channels in the job listing.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.