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Customer Service Representative

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Concentrix

15d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You must be fluent in French and English, have customer service experience, strong interpersonal skills, be computer literate, organized, and able to work independently in a dynamic environment.
  • You will assist customers with order, subscription, and invoice queries via phone, email, and chat, ensuring timely resolutions and collaborating with departments for smooth processing.

Requirements

  • Have a high level of French (written and oral) and fluent in English (B2)
  • Have a first successful experience in customer relations.
  • Have good interpersonal and writing skills.
  • Are computer literate in terms of Pack Office.
  • Are versatile and highly organized.
  • Are autonomous and able to work in a fast-changing environment.

Responsibilities

  • Assist customers via phone, email and chat on all their queries related to their orders, subscriptions and invoices
  • Deliver a high quality of service to ensure a superior customer experience
  • Follow up customer queries until they are fully resolved, and meet commitments within agreed deadlines
  • Interact with the various departments to ensure smooth processing of the customer request

FAQs

Is this position remote or on-site?

This position is on-site in Lisbon, Portugal.

What language skills are required for this role?

A high level of French (written and oral) is required, along with fluency in English (B2).

What kind of training will be provided?

Full paid training on the company and the project you will be working on will be provided.

What are the work hours for this position?

The position is full-time, with specific hours to be negotiated based on client needs.

Are there opportunities for career growth?

Yes, there are significant opportunities for career growth, with about 80% of managers promoted from within.

What qualifications are necessary to apply?

Candidates should have a successful experience in customer relations, good interpersonal and writing skills, be computer literate in Pack Office, and be highly organized and autonomous.

What benefits are offered with this role?

The benefits include a competitive salary and performance bonus, career development programs, referral bonuses, and specialized courses, among others.

Is prior experience required for this job?

A first successful experience in customer relations is preferred but not mandatory; all applicants are encouraged to apply.

What is the company's stance on equal employment opportunities?

Concentrix is committed to equal employment opportunities for all candidates and ensures a work environment free from discrimination and harassment.

Are there language class opportunities available?

Yes, there are language classes available as part of the career development programs.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.