FAQs
What is the job title for this position?
The job title is Customer Service Representative (English-speaking) - Small Appliances.
Where is the job located?
The job is located in Lisbon, Portugal.
Is this position on-site or remote?
This position is on-site in Lisbon, Portugal.
What are the primary responsibilities of a Customer Service Representative?
As a Customer Service Representative, you will engage with customers to provide guidance on products and services, review requests, analyze information to solve problems, and work on continuous improvement for customer satisfaction.
What qualifications are required for this role?
Candidates should have a high level of English (written and oral), excellent writing and communication skills, empathy, team spirit, and a proactive, results-driven attitude. Previous customer experience is a plus.
What type of training is provided for new employees?
Full paid training on the company and the project you'll be working on is provided to new employees.
Are there any opportunities for career advancement?
Yes, there are significant opportunities for career growth and personal development, with about 80% of managers and leaders promoted from within the company.
What benefits are offered to employees?
Benefits include a competitive salary, performance bonuses, indefinite contracts, referral bonuses, career development programs, specialized courses, and language classes.
Is there a referral bonus program?
Yes, there are bring-a-friend (referral) bonus opportunities available.
Are there any eligibility requirements to apply for this position?
Yes, applicants must be legally authorized to work in Portugal to be considered for this position.
Does Concentrix have an equal opportunity policy?
Yes, Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.