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Customer Service Representative

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Concentrix

10d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Lisbon

AI generated summary

  • You must have strong English skills, excellent communication, empathy, proactive attitude, and teamwork mentality. Previous customer experience is a plus.
  • You will assist customers with Homeowners' policies via calls/emails, analyze requests, make decisions, and focus on improving customer satisfaction.

Requirements

  • Have a high level of English (written and oral)
  • Have excellent writing and communication skills coupled with empathy and team spirit
  • Love to identify the customers’ needs and propose fast solutions
  • Are proactive, results-driven, self-motivated, and a great team player
  • Having previous customer experience is a plus

Responsibilities

  • Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
  • Review requests, make appropriate decisions, and process accordingly
  • Demonstrate the ability to analyze information and solve problems
  • Work on continuous improvement for customer satisfaction

FAQs

What is the job title for this position?

The job title is Customer Service Representative (English-speaking) - Small Appliances.

Where is the job located?

The job is located in Lisbon, Portugal.

Is this position on-site or remote?

This position is on-site in Lisbon, Portugal.

What are the primary responsibilities of a Customer Service Representative?

As a Customer Service Representative, you will engage with customers to provide guidance on products and services, review requests, analyze information to solve problems, and work on continuous improvement for customer satisfaction.

What qualifications are required for this role?

Candidates should have a high level of English (written and oral), excellent writing and communication skills, empathy, team spirit, and a proactive, results-driven attitude. Previous customer experience is a plus.

What type of training is provided for new employees?

Full paid training on the company and the project you'll be working on is provided to new employees.

Are there any opportunities for career advancement?

Yes, there are significant opportunities for career growth and personal development, with about 80% of managers and leaders promoted from within the company.

What benefits are offered to employees?

Benefits include a competitive salary, performance bonuses, indefinite contracts, referral bonuses, career development programs, specialized courses, and language classes.

Is there a referral bonus program?

Yes, there are bring-a-friend (referral) bonus opportunities available.

Are there any eligibility requirements to apply for this position?

Yes, applicants must be legally authorized to work in Portugal to be considered for this position.

Does Concentrix have an equal opportunity policy?

Yes, Concentrix is committed to equal employment opportunities for all candidates and maintains a work environment free from discrimination and harassment.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.