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Customer Service Representative

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Concentrix

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Barcelona

AI generated summary

  • You must be bilingual in French and advanced in English or Spanish, possess strong customer care skills, take ownership of calls, and have knowledge of IT platforms and Windows/MS Office.
  • You will handle incoming customer calls, log details, resolve issues within SLA, and maintain product knowledge related to specific customer applications.

Requirements

  • Are proficient or bilingual in French and are advanced in English or Spanish
  • Have good disposition to work in a customer service environment
  • Have customer care skills – ability to listen to and understand the customers’ need
  • Can take ownership of, and progress calls to resolution or to escalate call to resolution
  • Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

Responsibilities

  • Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands
  • Log call details onto call management systems and provide response and resolution within SLA
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers.

FAQs

What is the job title for this position?

The job title for this position is Customer Service Representative (French-speaking) in the fashion industry.

Where is the job located?

The job is located in Barcelona, Spain.

Is this position on-site or remote?

This position is on-site.

What are the working hours for this role?

The working hours are 39 hours per week, Monday to Friday from 9:00 to 18:00.

What is the salary for this position?

The salary is €18,400 gross per year, plus up to €1,200 gross per year in bonuses.

Is proficiency in other languages required for this job?

Yes, proficiency in French is required, and advanced knowledge of either English or Spanish is also needed.

What type of training is provided?

Full paid training on the company and the project you will be working on is provided.

Are there opportunities for career development?

Yes, there are career development programs and specialized courses available.

What skills are required for this position?

Candidates should have customer care skills, a good disposition to work in a customer service environment, and the ability to take ownership of and progress calls to resolution.

Is there a referral bonus program?

Yes, there is a bring-a-friend (referral) bonus opportunity.

Does the company provide support for diverse background candidates?

Yes, the company is committed to creating a diverse, inclusive, and authentic workplace and encourages all candidates to apply, even if they do not meet every requirement.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.