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Customer Service Representative

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Smyths Toys Superstores

11d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Galway

AI generated summary

  • You should have customer service and admin experience, attention to detail, professionalism, excellent communication skills, good organization, and proficiency in Microsoft Word and Excel.
  • You will provide high-quality customer service via phone and email, respond to queries, solve problems, support admin tasks, maintain professionalism, and work towards performance targets as a team.

Requirements

  • Have previous customer service experience
  • Have great attention to detail
  • Possess previous admin experience - ideally working in a role where IT systems were used daily
  • Behave in a professional manner
  • Possess excellent communication and interpersonal skills
  • Be highly organised with a good knowledge of Microsoft Word and Excel
  • Have the ability to multitask

Responsibilities

  • Ensuring that our customers are provided with a high quality level of customer service over a range of communication channels, but primarily across phone and email channels
  • Responding to customer queries in a timely manner, and in accordance with company procedures
  • Using your product and system knowledge to solve problems for customers
  • Maintaining a positive, empathetic, and professional attitude toward customers always
  • Providing administrative support as and when required
  • Adhering strictly to data protection and confidentiality laws
  • Working towards daily performance targets as outlined by the Management Team
  • Working as part of a team to achieve high customer service satisfaction

FAQs

What is the contract type for the Customer Service Representative position?

The contract type for the Customer Service Representative position is Full-time Temporary Fixed Term.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week.

What is the salary for this position?

The salary for this position is €26,000 per year.

What are the available shift patterns?

The available shift patterns are Wednesday - Sunday and Saturday - Wednesday.

What are the primary communication channels for customer service?

The primary communication channels for customer service are phone and email.

Do candidates need previous customer service experience?

Yes, candidates are required to have previous customer service experience.

What skills are essential for the ideal candidate?

The ideal candidate should possess excellent communication and interpersonal skills, great attention to detail, and the ability to multitask.

Are there any administrative responsibilities in this role?

Yes, there are administrative responsibilities that may be required from time to time.

What benefits are offered to employees in this position?

Benefits include 23 days annual leave, a pension scheme, in-store discount, company sick pay, enhanced maternity and paternity payments, and more.

Is this company an equal opportunity employer?

Yes, the company is an equal opportunity employer and values the ability to perform the role above all else.

How can I apply for this position?

You can apply for this position online.

Smyths Toys Superstores

Retail & Consumer Goods
Industry
1001-5000
Employees
1987
Founded Year

Mission & Purpose

Smyths Toys Superstores are a leading provider of children's entertainment products and trade from over 100 stores throughout the UK and Ireland. Our stores are bursting with fun and excitement and offer the latest and greatest range of toys, video games, outdoor, baby, and pre-school products. We pride ourselves on offering the most competitive prices on the best possible selection of products and stock everything from dolls and action figures to baby products, video games and playsets. As the fastest growing toy retailer in the UK, we recognise the importance of putting our customers first and aim to achieve this through offering the best service at the best possible prices, all served through our unique brand of fun. We know that the best way to deliver this service is through the strength of our staff and we are constantly on the lookout for new members to join our team. In 2018 we acquired Toys R Us in Germany, Austria and Switzerland, adding a further 90 stores across central European. This brings our total number of stores across Ireland, the UK and Europe to over 200. There’s never been a better or more exciting time to join Smyths Toys. We have a number of exciting job opportunities available which represent an excellent opportunity to join a highly successful and dynamic organisation with significant growth plans. Areas in which we recruit include Marketing, Buying, Logistics, IT, Customer Service, Accounting and Payroll functions, and Store Managers and Sales Assistants. There is promotional potential in all roles and we are seeking employees who are passionate, have the ability to work hard and have a strong desire to understand how the retail business works.